Widen Your Horizons. Join the Next Chapter of Your CareerAt EssilorLuxottica, we are committed to empowering our people to grow and succeed. This is your opportunity to take your career to the next level, embrace new challenges, and continue making a difference.We work for a brighter future, thinking today about the world of tomorrow. xe2x80x8bDonxe2x80x99t miss the chance to shape your #FutureInSight with us!The customer service representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The best CSRs are genuinely excited to help customers. Theyxe2x80x99re patient, empathetic, and passionately communicative. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES:Responsible assigned area customers * Manage manual and automatic shipments providing availability when needed and coordinating with logistics
Answer customer questions on orders, shipments, invoices, packing list, prices, availability and tracking information
Provides after sales support, including replacement, spare parts and claims
Maintains constant communication via phone calls and e-mail with the customers and other Luxottica departments
Attend weekly meetings on orders and shipments forecast
Coordinating with the departments in Italy regarding customer set up, claims, billing and logistics
Provides sales support for local and global Luxottica Days
Process returns, credit and debit notes
Daily follow up with Credit control department for Blocked accounts for allocation and shipment issues
Any other additional tasks that may emerge in response to business needs
EssilorLuxottica Characteristics xe2x80x93 Passion, Imagination, Entrepreneurship, Speed and Simplicity Proactive approach Persistent working style Team worker Strong analytical skills and detail oriented Multi-tasking.Skills required:Good Communication skills, Knowledge of IT Tools and Systems, Logistic Processes, SAP, Outlook, Excel, Power Point, Telephone System Problem solving Efficiency oriented Flexibility Customer satisfaction oriented2-3 years experience in Customer ServiceBachelors degree in business or similar Customers negotiations skillsOur Diversity, Equity and Inclusion commitmentxe2x80x8bWe are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.