Job Description

Key Responsibilities

1. Strategic Leadership

- Collaborate with the management and HOD team to develop and implement the company's strategic

objectives.

- Lead operational planning to support long-term growth and profitability.

- Provide input on market trends and competitive insights to shape business direction.

2. Operational Management

- Oversee day-to-day operations across all business units, including sales, customer service, underwriting, and

claims management.

- Develop and implement policies, procedures, and systems to enhance efficiency and improve service delivery.

- Lead initiatives to streamline workflows, reduce costs, and improve the client experience.

3. Sales & Growth

- Partner with sales leadership to drive business development efforts and expand client base.

- Ensure alignment between operations and sales teams to achieve revenue and growth targets.

4. Risk & Compliance

- Ensure all operations comply with local, state, and federal regulations, as well as industry standards and

ethical guidelines.

- Oversee risk management programs to identify and mitigate operational risks, including insurance-related

risks.

- Maintain strong relationships with regulators and auditors.

5. Technology & Innovation

- Drive the adoption of technology to improve efficiency, enhance data analytics capabilities, and offer better

client solutions.

- Oversee the implementation of insurance brokerage management software and ensure systems are aligned

with operational needs.

6. Team Leadership & Development

- Lead and mentor department heads and operational teams to ensure high performance and professional

growth.

- Foster a culture of continuous improvement, accountability, and innovation.

- Lead efforts to attract, retain, and develop top talent in the industry.

7. Financial Management

- Collaborate with the CFO to monitor financial performance, optimize operating expenses, and support

profitability goals.

[Gargash Insurance Services LLC - Insurance Authority Broker Registration No. 70 under UAE Insurance Law No.6 of 2007]

- Assist in the preparation of budgets, forecasts, and financial reports.

- Drive operational initiatives to improve margins and control costs.

8. Client Relations

- Ensure client satisfaction through efficient, high-quality service delivery.

- Address escalated client issues and resolve complex claims or service concerns.

- Build and maintain relationships with key clients, insurers, and stakeholders.

Required Skills & Qualifications

- Bachelor's degree in Business Administration, Finance, Insurance, or a related field. MBA or advanced degree

preferred.

- CII qualified Preferred.

- Minimum of 15 + years of leadership experience in the insurance or financial services sector.

- He or she should be minimum 45 years but not more than 55.

-Proven track record in operations management, with experience in a brokerage or insurance-related

organization.

- Deep understanding of the insurance industry, including regulatory and compliance requirements.

- Leadership: Strong leadership and team management skills, with a focus on mentoring and development.

- Analytical: Excellent problem-solving abilities and a data-driven approach to decision-making.

- Communication: Superior interpersonal, communication, and negotiation skills.

- Technology Proficiency: Familiarity with insurance management systems and the ability to drive technology

improvements.

- Compliance Knowledge: In-depth knowledge of insurance regulations and risk management practices.

Key Performance Indicators (KPIs)

- Operational efficiency and cost management.

- Growth in revenue and profitability.

- Client satisfaction and retention.

- Compliance with regulatory standards.

- Team performance and engagement.

Job Types: Full-time, Permanent

Pay: AED50,000.00 - AED55,000.00 per year

Application Question(s):

• Do You Have Experience in Insurance Or Insurance Broking Firm?
• Please Mention Your Current Location?
• Do You Have Any Certification In Insurance?
• Please Mention Your Notice Period?