Overview of positionAs the Chief Operating Officer (COO) at CTG, you will play a pivotal role in shaping the future of our global operations across Africa, Asia, and the Middle East. This is a unique opportunity to lead a dynamic, multi-regional organization, driving operational excellence, innovation, and growth in some of the worlds most challenging environments.You will be a key member of the Executive Committee (ExCom), with decision-making authority and accountability for delivering exceptional client services, optimizing operational efficiency, and ensuring the safety and success of our teams on the ground. Your leadership will directly impact CTGs ability to achieve its mission, expand its reach, and deliver sustainable, high-impact solutions in complex contexts.Role objectivesStrategy Development & Execution:

• Lead transformative change initiatives and drive innovation to adapt to dynamic market trends, customer needs, and technological advancements, ensuring CTG stays ahead of the curve and capitalizes on emerging opportunities.
• Partner with the Executive Committee (ExCom) to craft and execute cutting-edge business and operational strategies that align with CTGs vision, turning bold ideas into actionable plans that deliver results.
• Foster seamless collaboration across regional, country, and HQ teams, ensuring alignment, streamlined execution, and the achievement of key organizational goals.

Innovation:

• Develop new ideas and partnerships for sustainable business expansion and growth.
• Take measured risks to test, pilot, and scale new products, services, and partnerships when profitable.

Global Operations Oversight:

• Oversee multi-regional operations, ensuring service delivery aligns with client expectations, contracts, and KPIs while promoting speed, flexibility, and dependability.
• Ensure rapid mobilization and field readiness for new client deals, collaborating with field operations, duty-of-care, and Sales/BD teams.
• Drive operational efficiency through process improvements, automation, innovation, and sharing best practices across regions.
• Monitor and report on operational performance, ensuring alignment with targets and providing regular updates to the CEO and ExCom.

Crisis Management & Security Leadership:

• Develop and implement comprehensive security and emergency plans, including training, medical response, evacuation procedures, and contingency planning, to ensure staff safety and business continuity.
• Provide decisive leadership during crises, navigating local political challenges and ensuring swift, effective responses to security incidents and medical emergencies.
• Conduct risk analysis and guide critical operational challenges, ensuring coordinated resolutions and protection of business integrity.

Client Services & Relationship Management

• Identify new business opportunities and collaborate with Sales/BD teams to expand CTGs client base, focusing on growth in existing markets.
• Strengthen client relationships and enhance retention by ensuring service excellence, addressing feedback, and implementing continuous improvement strategies.
• Serve as the primary point of contact for high-value clients, ensuring consistent communication and alignment between client needs and service delivery.

Team & Talent Management:

• Lead workforce planning and talent acquisition initiatives across regions, optimizing organizational structures and securing top talent to drive operational excellence.
• Foster a high-performance culture by implementing recruitment, development, and performance management practices aligned with CTGs standards.
• Actively participate in talent reviews and succession planning to ensure leadership continuity and support long-term growth.

Financial Oversight:

• Oversee regional budgets, ensuring cost control, resource optimization, and compliance with financial guidelines.
• Monitor financial performance and drive initiatives to maximize Return on Capital Employed (ROCE).

This position reports to the Chief Executive OfficerWHAT WERE LOOKING FOR?

• Education: University degree in Management, Business, Finance or related field (Masters preferred).
• Experience: 15+ years in operational leadership, including 5+ years in senior management roles. Experience in challenging environments preferred.
• Skills:

• Commercially driven mindset and exceptional ability to build and maintain relationships with key clients
• Expertise in global operations management and crisis response.
• Strong financial acumen and experience in budgeting and cost control.
• Fluency in English (required); French or Arabic (desirable).
• Strategic thinker, resilient leader, culturally sensitive and Innovative
• Travel: Willingness to travel to high-risk or remote locations.
• Team management: Strong team management experience

Further informationMake a global impact by shaping strategies in high-need regions, while accessing leadership development and learning opportunities. Manage high-impact projects, enjoy a competitive compensation package, and work in dynamic, mission-driven environments.If you are a visionary leader ready to drive global operations and make a difference, we invite you to apply for the role of Chief Operating Officer (COO). Join CTG and lead the way in delivering sustainable solutions worldwide.Disclaimer:

• At no stage of the recruitment process will CTG ask candidates for a fee. This includes during the application stage, interview, assessment and training.
• CTG has a zero tolerance to Sexual Exploitation and Abuse (SEA) which is outlined in its Code of Conduct. Protection from SEA is everyones responsibility
• CTG encourages all candidates applying for this advertisement to ensure that their candidate profile is up to date with up to date experience / education / contact details, as this will help you being considered further in your application for this role.

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