Job Description

Chado Wellness & Beauty Spa culture is built on our Golden Rule, which is deeply ingrained in each of our employees. We all share a common goal: to provide exceptional service to our guests.At Chado Wellness & Beauty Spa, we believe in recognizing a familiar face, warmly welcoming, and treating each guest and employee as we would like to be treated ourselves.Whether you are working with us or staying with us, our mission is to create memories that will stay in your heart forever. We believe in connecting with our customers and staff in a friendly and natural way.We are proud to involve all of our employees in creating every special moment for our guests!

Chado Wellness & Beauty SpaChado Wellness & Beauty Spa is located just a few steps from Al Wasl Road, in the heart of Dubai's famous Jumeirah 2, and not far from Box Park and its luxury shops.We are looking for our Dubai property for an experienced and qualified Spa Manager.

The applicant must hold a DHA license in accordance with Dubai legislation.

A fluent level of English is required. Position based in Dubai.

Essential Functions

Supervising and managing reception staff, teams of permanent practitioners, and external contributors.

Monitoring performance by carrying out at least one quality criterion test per day to ensure that service quality is maintained.

Schedule management: Always have at least 3 weeks of the schedule posted; ensure that holiday sheets are properly filled in and given to the payroll department before the employee leaves; monitor employee requests for holidays, public holidays, and recovery of overtime by communicating with the Spa Manager. Tally overtime hours each week.

Supervise schedules according to Spa activity and adjust OnTrack forecasts.

Participate in the implementation and monitoring of Customer Service, Business Development, and Activity Monitoring.

Ensure internal communication within the Spa by posting memos and relaying information at monthly meetings.

Prepare and lead department meetings.

Contribute to the social cohesion of the team by organising team-building activities and monthly team meetings.

Replace any absences and cover Reception.

Be a driving force in achieving monthly objectives: treatment budget, retail, GMR, criteria, GHG.

Build relationships with customers, especially Spa regulars: spend time with them, set up alerts to greet VIPs and journalists.

Manage any problems or dissatisfaction encountered by customers, with the support of your manager.

Be involved in orders and relations with our suppliers. Look for new suppliers if necessary. Monitor stocks and orders and assist with stocktaking.

To be familiar with Zenoti in order to be able to create new products, new therapists, schedule, and manage difficult situations.

Tip management or supervision of tip management by a supervisor.

Know how to use the Chado Wellness and Beauty Spa "policies and procedures" tool.

Supervise the reception supervisor in managing groups.

Check the cleanliness of the Spa and storerooms and attend and monitor the weekly inspection.

Conduct recruitment interviews in accordance with Chado Wellness & Beauty Spa Quality Criteria and conduct Behavior-Based Interviewing.

Participate in the development of the team through personalized monitoring of each team member and by proposing training initiatives to improve individual performance.

Analyze and evaluate the work of her colleagues and submit annual appraisals within the set deadlines.

Support the integration and training of new employees/trainees and help them with their tasks. Coordinate the identification of training needs and ensure follow-up.

Job Type: Full-time

Pay: AED6,000.00 - AED8,000.00 per month

Application Deadline: 03/07/2024
Expected Start Date: 25/08/2024