Job Description

Impact & Scope

The Center Manager serves as General Manager of a Score Plus Education Center. This Center provides Test Preparation, Admissions Consulting, Languages Training, and Academic Tutoring support for students seeking to excel in a career for higher studies and better employment opportunities. The Center Manager oversees all aspects of the center including staffing; sales, service, academics, and the overall center P & L. He/she will hire, manage, and coach a team of counselors/advisors and coordinators to achieve financial, service, and academic outcomes.

Desired Skills & Experience

Leadership

? Recruit, train, manage and coach a team to achieve desired sales, service, and academic outcomes

? Provide ongoing development and training opportunities for team

? Contribute to the overall performance of The Princeton Review and inlingua programs

Business Development & Strategy

? Drive growth of the Center business through the development and execution of marketing and sales plans

? Providing complete information to clients based on their needs and aspirations

? Encouraging telephonic leads and leads from other sources to walk into the center for counseling

? By cross-selling relevant products

? Hire, train, and coach team to achieve targets

? Create a welcoming and supportive Center culture for our students and Parents

? Oversee the academic progress of students and assist them in planning their studies and achieving their goals

? Work collaboratively with other departments including outside sales, curriculum, and executive leadership to improve outcomes

? Ensure proper staffing and provide ongoing training and development of staff

? Manage key performance metrics including sales, student retention, academic excellence, and expense management

? Ensure excellence in all student experiences in the local center. Provide enthusiastic, hands-on customer service.

? Conduct presentations to school counselors, prospective and enrolled students

? Develop and maintain relationships with high schools, colleges, and institutions within the territory.

? Oversee facilities management

? Administer and Coordinate Center Licenses, Staff Visas, and other day-to-day Center Operations as per the requirement of the Corporate Office.

Knowledge, Skills & Abilities

? Ability to build, manage, and motivate a high-functioning team.

? Hiring, managing, coaching, and performance assessment skills

? Excellent interpersonal, communication, presentation, and leadership skills

? Strong problem-solving, decision-making capabilities and strong analytical skills

? Organizational and long-range planning skills

? High Energy Level

? Confident and optimistic demeanor and the ability to thrive in a fast-paced environment

? Results focus with a passion for customer service and business growth

? Ability to work effectively in a dispersed workforce

Requirements

? Bachelors or Masters Degree (B.E / B.Tech. / MBA /M.Sc / M.Com)

? 7+ years experience with at least 5 years in a managerial role in the education industry. Further previous experience in a teaching or training role will be preferred

? Must be willing to work extended hours (including evenings and weekends), as needed, to meet business objectives

Measurements (including, but not limited to)

? Sales

? Operating Income

? Student Outcomes

? Service (student recommendation rate)

? Staff retention & morale

Job Types: Full-time, Contract

Education:

• Bachelor's (Required)

Experience:

• Manager: 5 years (Required)

Language:

• English (Required)