• Ensures all requests are handled in the time frame set by the company.
• Updates all activities related to company account management in the system and adheres to MOHG standards.
• Contributes to the development of company sales initiatives by recommending, implementing and monitoring appropriate local activities.
• Constantly gathers, understands and applies the expanding knowledge of foods, beverages, technical equipment and inter-departmental procedures to the sales and planning process with the client through the Director of Conference and Events
• Prepares all typed materials (proposals, contracts, banquet event orders, change forms and all other inter-departmental forms) accurately and thoroughly realizing the importance of such to ensure anticipated results.
• Mobilises at all opportunities to cross sell the brand worldwide.
• Constantly monitors the market and the competition and reports on threats and opportunities.
• Supports customer loyalty and property\'s brand standards by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Builds strong relationships with customers, guests and colleagues in order to gain full understanding of their needs and work to serve them effectively
• Sets a positive example.
• Handles guest complaints and disputes.
• Ensures an excellent working relationship with all colleagues within the hotel.
• Effectively communicating with all other hotel departments, especially Reservations, Front Office, Sales, Culinary team and Banquet operation.
• Utilizes all available on the job training tools for colleagues.
• Establishes and maintains files, data base of all accounts and assists the Director of Conference and Events in maintaining the account management system.
• Ensures that selling strategies are adhered to during negotiations and maximizes upselling opportunities whenever possible.
• Attends weekly and monthly department meetings and prepares meeting notes and feedback accordingly

Mandarin Oriental