Company DescriptionFairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids Club.
Focus on selling both Conference Space and Outlets including Food & Beverage, AV and all Hotel Services to secure residential & non-residential catering as well as social events and weddings.
Solicit, negotiate, and book new and repeat business through various efforts (prospect calls, referrals, etc.) to maximize catering revenues to meet/exceed the goals and budgeted revenues.
Plan, up-sell, and detail the meeting/function with the client including space requirements, times, equipment, menus, etc.
Coordinate payment procedure to include: credit, prepayment, and billing instructions, etc.
Complete the contracts, prepare the appropriate paperwork, coordinate with the appropriate areas in the hotel, and resolve any issues, complaints, and/or problems to ensure quality product delivery and customer satisfaction.
Manage event from beginning to end, processing all the information pertaining to the booking to include but not limited to:
Preparation of creative menus while always keeping in mind food cost, labor cost and facilities of the kitchen.
Confirm electrical, internet, telecommunication, audio-visual and where appropriate Exhibit requirements
Obtain guarantees of food and beverage events for Banquets and kitchen.
Maintain accurate, legible records, and files to provide group history, ensure future and current quality service and enhance future prospects
Exceed personal sales calls and activities goals, monthly, quarterly, and annually.
Utilize Opera Sales & Catering System to track, solicit, book, and follow-up accounts
Conduct site inspections with prospective and existing clients.
Be knowledgeable of and enforce local and state laws and regulations, with specific reference to health and safety
Prepare weekly, monthly, quarterly and annual reports as required. Assist with compilation of competitive intelligence information.
Responsible for dissemination of group/ event information to the appropriate departments via memos, emails, banquet event orders, directives, resumes and rooming lists in a professional and timely manner.
Able to conduct the daily BEO meeting to review event details and to ensure last minute changes are communicated accordingly to the operation team.
Send out the BEO Meeting Change log & Updates email on a daily basis.
Attend daily /weekly / monthly meetings were your presence is required (Groups operational meeting, sales meeting, leaders meeting xe2x80xa6)
Establish good business and social relationships with the industry and participate in activities related to public relations in order to further increase sales leads for department as well as Hotel.
To control function space maximization and ensure Opera Sales & Catering standards are met.
To work closely with the Assistant Director of Sales to prepare monthly forecasts, as well as month end reports.
To coordinate trainings to Conference Services & Catering Coordinators and/or interns & trainees for best carrying out their responsibilities and duties.
Other tasks as assigned.
Qualifications
Minimum High School Diploma, Business School and/or Hotel School Diploma preferred.
Minimum three years experience in Catering, exposure to Banquet operation is a must.
Minimum three years experience in a luxury Hotel environment, resort experience preferred.
Candidate must have flexible schedule and ability to handle multiple tasks simultaneously.
Must be results oriented, enthusiastic and a strong team player
Must be able to prioritize, organize and be self-efficient.
Computer experience at intermediate to advanced level is mandatory with knowledge of Windows 2003 (Excel, PowerPoint and Word, Access) Opera Sales & Catering and Meeting Matrix
Must be flexible in terms of working hours especially during peak periods.
Must possess good Sales skills, guest service skills, professional presentation and sophisticated communication skills.
Proficient in English language (Verbal and written), second language is an asset.