here\xe2\x80\x99s a snapshot of what your

responsibilities would include:

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Follow pre-defined processes, guidelines, and

SOPs to perform tasks with high levels of accuracy and productivity

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Report audit results and communicate them to

others within the organization.

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Analyze data and identify new trends/patterns.

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Identify generic patterns in cx escalations and

to be translated them into guidelines and SOPs to improve the overall escalation

process.

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Provide feedback to streamline existing

processes to help the team achieve more consistent results with high quality.

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Should be open to working on Saturday &

Sunday, with any other 2 days of the week off.

Your skills would include:

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Bachelor\'s degree required or work experience

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Strong Analytical & Excellent communication

skills (verbal and written) & should be able to articulate thoughts

clearly: both verbally & written form.

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Be detail-oriented & well organized, capable

of handling multiple projects at once, and deal with rapidly changing

priorities in a fast-paced environment.

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Must have experience in establishing, measuring

& meeting service level agreements, improving the performance & quality

of the processes & managing complex operational concerns.

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Experience in a highly analytical,

results-oriented environment.

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Strong process definition and optimization

skills; proven ability to define effective, efficient, and scalable processes

and drive continuous improvement through root cause identification and defect

elimination.

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Highly proficient in Microsoft Office and

Windows-based applications.

Preferred

Qualifications

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Knowledge in Excel, SQL, and Macros would be a

plus Experience with e-commerce, retail, advertising, or media would be an

advantage.

Bayt