Job Description

Position: Sales Ambassador (Part time Hours

Open Vacancies: DUBAI MALL, MALL OF EMIRATES, MERCATO MALL, BAWADI MALL, AL JIMI MALL, MIRDIF)

Reports To: Store Manager

Department: Retail

Pay: Standard monthly salary calculated at an hourly rate for part time - Minimum 4 hours - Max 12 hours weekly.

Location: You will be based in one store and any regional training scheduled by the Support Team is also part of your development. You may be given the opportunity to support local stores.

Hours: Your contracted hours. Sales Ambassadors should be prepared to contribute to staff meetings and stock take, being flexible to the needs of the business with reasonable notice. This includes being available to work evenings, weekends, holidays and extended mall hours.

Responsibilities and Duties

As a Sales Ambassador at Lush you bring enthusiasm and passion for the Lush brand through a fresh and authentic customer, staff, and shop experience. You embody all the Essential Components of a Lush retail employee.

Customer Experience:

• Offer a tailored customer experience through active listening, genuine curiosity, and expert brand and product knowledge
• Educate customers on our brand values on the shop floor
• Demonstrate open body language, enthusiasm and create an engaging environment
• Be adaptable to different customer needs and adjust to varied traffic patterns
• Actively demonstrate products as part of the customer experience
• Using Random Acts of Kindness as explained by your manager to make your customer's day when you feel they need it the most
• Having a good level of awareness of the shop floor including urgency to help customers and excellent communication with the team

Team Involvement:

• Show up to each shift with a positive attitude and ready to contribute to the team
• Follow dress code and arrive every day with a clean apron and fresh appearance
• Contribute and engage in staff meetings and training sessions
• Be open to change and seek feedback from your team to grow your skills and add value to your shop
• Contribute to an environment where forward thinking, diversity, and inclusion are a part of your team
• Working as a team with everyone in the store, supporting each other and contributing to a vibrant atmosphere with a happy team and customers
• Taking direction and completing tasks as delegated by your management team to ensure the smooth running of the store

Operations and Brand Standards:

• Help create and maintain a customer-oriented and inviting shop atmosphere
• Be accurate and efficient on the till and with cash/credit card handling
• Maintain store cleanliness standards by using checklists and merchandise displays as needed
• Stock product displays to appropriate levels and rotate stock for freshness
• Act in accordance to the behaviors outlined in Lush training and policy materials
• Carry out opening and closing procedures efficiently and to a high standard
• Creating a professional, on brand presence on all social media channels your store uses
• Learning and adhering to the company policies and procedures that are communicated to you
• Merchandising according to the guidelines to create inviting, plentiful displays with fresh testers

Development and Progression:

• Using your reviews and monthly one-on-ones to take on board feedback and receive coaching to strengthen your development
• Learning from your team by sharing best practices and product knowledge
• Taking ownership and responsibility in the store as directed by your management team, once trained and prepared to do so
• Staying up to date with the opportunities available to you in the company, by using internal bulletins and the website for reference
• When appropriate, supporting your management team in recruiting passionate, dedicated staff.

Job Type: Part-time

Pay: From AED30.29 per hour

Expected hours: No less than 4 per week

Application Question(s):

• What Visa do you currently hold?

Language:

• Urdu (Preferred)
• Chinese (Preferred)
• Arabic (Preferred)
• Russian (Preferred)
• Hindi (Preferred)