Job Description

Urgent requirement (Female only)

Job Responsibilities

Customer Satisfaction / Service Standards

Meet and Greet customers at Counter / Lobby area, and thank them for their business

Provide service to Retail and Commercial customers as per established ARIE standards

Communicate regulations and norms regarding transactions in a professional manner

Provide advice and guidance about ARIE Products & Services to customers as and when necessary

Achieve minimum 'Wait' time and 'Serve' time and aim for reducing the TAT on a continuous basis

Lead customers to relevant department/persons for Query Resolutions, Special Deals and other such activities

Financial / Sales

Ensure optimal profit margins are maintained for transactions

Solicit referrals and initiate cross-selling opportunities to existing customers

Actively convert walk-in customers to IntroCard holders.

Explore opportunities to increase customer base, transaction number, Revenue per transaction & customer and overall operational revenue performance to meet the overall objectives Operations / Controls

Handle Foreign Currency, Remittances, and other customer transactions as required by the Corporate or WPS customer or the Retail customer and as assigned by the Branch Management / department manager, with zero defects

Ensure assigned work activities are carried out as per Company policies and procedures

Identify improvement areas & propose constructive changes to achieve operational excellence

Ensure documentation and the transaction process is in compliance with both the internal and regulatory requirement Job Requirements

Qualifications

Graduate or equivalent in any related field

Experience

2 years of prior experience as a Cashier/Teller

Previous exposure to large volume of cash handling is an added advantage ??????????????

Knowledge & Skills Knowledge of basic computer applications and operations

Good interpersonal skills

Good communication skills

Customer service oriented

Good quantitative skills

Job Type: Full-time

Experience:

• Cashier: 1 year (Preferred)