Case Processing Executive/ Case Processing Manager
Abu Dhabi, United Arab Emirates
Job Description
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KEY RESPONSIBILITIES:-
- Manage the end-to-end process of immigration document processing for clients, ensuring accuracy, completeness, and adherence to policies and requirements.
- Collect, review and analyze client documents, including applications, forms, and supporting materials, to ensure compliance with immigration regulations and policies.
- Liaise with clients, government authorities/embassies to gather necessary information, resolve queries, and facilitate the timely processing of documents.
- Prepare and submit immigration applications, petitions, and supporting documentation to relevant authorities, following prescribed procedures and guidelines.
- Maintain up-to-date knowledge of immigration laws, regulations, and procedures to provide accurate advice and guidance to clients.
- Collaborate with internal teams, including immigration consultants and legal experts, to address complex cases and ensure seamless service delivery.
- Maintain accurate and organized records of client interactions, document submissions, and case statuses in the company\'s database.
- Provide exceptional customer service to clients, addressing inquiries, concerns, and requests in a professional and timely manner.
- Act as the first point of contact for any escalations that may arise.
- Add value to company services by offering expert advice in all matters related to immigration.
- Manage immigration audits of all legal requirements and local practices, including implementation of process improvements to meet necessary standards for immigration processing.
- Minimum 2 years of experience in immigration document processing or a related field.
- Knowledge of immigration laws, regulations, and procedures in Canada, Australia, UK, USA, Europe etc.
- Strong attention to detail and excellent organizational skills.
- Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
- Excellent communication and interpersonal skills, with the ability to interact confidently with clients.
- Proficiency in Microsoft Office Suite and experience using immigration case management software preferred.
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Job Detail
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Job IdJD1669230
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned