Job Description

The purpose of this position is to deliver a safe, reliable, world class and customer focused car park environment.

MAIN RESPONSIBILITIES

Monitor and maintain car park operational status and to ensure the safety and comfort of customers movement within the car park premises. Enforce revenue protection strategy and system by-laws. Provide car park and park-and-ride information and respond to customer enquiries. Handle lost property. Meet and greet customers and provide a highly visible and proactive level of customer service. Comply fully with relevant procedures and work instruction. Enforce safety procedures and instructions and ensure the safety of customers and other employees of the railway. Provide support and assistance to customers with in particular those with special accessibility needs. Perform shift and emergency duties when required. Perform and carry out other duties as instructed / directed by the Car Park Controller and Station Master.

KNOWLEDGE REQUIRMENT

General information about the network in order to deliver a good response to customer queries. Parking operations systems. Relevant procedures and work instructions to ensure full compliance. The workings of the car park environment. Maintain good knowledge of Keolis MHI revenue protection strategy and the system by-laws.

KEY SKILLS

A mature, proactive and responsible approach to work with initiative and problem solving capability; Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation; Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment; Detail oriented and the ability to handle multiple priorities.

EXPERIANCE

Minimum 1 year experience as a front line staff delivering customer services, security and/or in a car park (or equivalent) environment; Experience and understanding of dealing with customers.

EDUCATIONAL QUALIFCATION

* Ideally a degree holder or higher diploma of post-secondary education in a related discipline.