Job Description

1. Sales Leadership:

• Lead and supervise the cafe's sales team to achieve and exceed daily, weekly, and monthly sales targets.
• Develop and implement sales strategies to attract and retain customers.
• Monitor sales performance and report key metrics to management.

2. Customer Service:

• Ensure all team members provide excellent customer service and maintain a welcoming atmosphere.
• Handle escalated customer inquiries, complaints, or special requests in a professional manner.
• Develop initiatives to improve the customer experience and increase repeat business.

3. Staff Management:

• Train, mentor, and motivate the sales team on product knowledge, customer service, and sales techniques.
• Schedule and manage the team to ensure adequate coverage during peak hours.
• Conduct performance reviews and provide constructive feedback to team members.

4. Product Knowledge and Promotion:

• Maintain in-depth knowledge of all pastries, desserts, beverages, and special offerings.
• Promote new products, seasonal items, and special deals to customers.
• Collaborate with the marketing team to plan and execute promotional campaigns.

5. Operations and Compliance:

• Ensure the sales floor is clean, organized, and visually appealing.
• Monitor inventory levels and coordinate with the kitchen for restocking.
• Enforce company policies and ensure compliance with health, safety, and hygiene standards.

6. Reporting and Analysis:

• Analyze customer feedback and sales data to identify trends and opportunities.
• Prepare and submit daily sales reports and operational updates to management.

Key Skills and Competencies:

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Customer-focused with a proven ability to resolve issues effectively.
• Sales-driven with a track record of achieving targets.
• Organized with attention to detail and the ability to multitask.
• Knowledge of pastries, desserts, and cafe operations is a plus.

Qualifications and Experience:

• Minimum of 2-3 years of experience in a sales or supervisory role, preferably in the food and beverage industry.
• High school diploma or equivalent (Bachelor's degree in Business, Hospitality, or related field is preferred).
• Proficiency in point-of-sale (POS) systems and basic computer skills.
• Fluency in English; knowledge of additional languages is an advantage.

Job Type: Full-time

Expected Start Date: 23/12/2024