Job Description

TASKS, DUTIES AND RESPONSIBILITIES SUPERVISE SERVICE AND WAITSTAFF AND SERVICE GUESTS IN THE RESTAURANT TO MAXIMISE SATISFACTION AND PROFITABILITY



• Ensures that guests receives quality service by providing work direction for restaurant staff
• Supervises wait staff and bus persons, verifying that their workstations are stocked neat and orderly
• Ensures that the dining room is ready for guests by checking overall condition of restaurant regularly
• Insures that restaurant premises is in neat and orderly condition at all times
• Provides guests with quality service by monitoring staff assignments and Responsiveness
• Performs all service duties of the restaurant



• Actively pushes high profit food and beverage items, and informs staff of such to increase sales
• Greets and seats guests, and makes sure that they receive prompt, courteous and efficient service
• Seeks appropriate opportunities to communicate with guests to personalize the restaurant service
• Keeps restaurant premises, FF&E, silver, glass, porcelain etc. clean and in good working order
• Ensures readiness and compliance among all staff
• Utilizes supervisory skills, effective communication, and motivation to maximize employee productivity and satisfaction



LAWS, REGULATIONS AND POLICIES



• Monitors and makes sure staff follows all applicable laws, especially in regards to food safety and sanitation, and alcohol regulations



HUMAN RESOURCES MANAGEMENT



• Checks that staff meets and exceeds guest expectations by training and inspiring staff on the job to provide Yes I Can! service
• Identifies, and is asked by Restaurant Manager to carry out skills training to provide consistent, knowledgeable, and reliable service
• Proactively coaches effective employee relations between kitchen production and restaurant service
• Looks for ways to motivate and challenge employees
INDFOH