Job Description

As a Captain in The Biltmore Hotel Villas, you are responsible for ensuring a smooth and enjoyable dining experience for guests. Your role involves supervising and coordinating the activities of the waitstaff, managing reservations, and maintaining a high standard of service. You play a pivotal role in guest satisfaction by overseeing the order-taking process, ensuring accuracy in food and beverage delivery, and addressing any customer inquiries or concerns. With strong communication skills, you contribute to a positive and efficient restaurant operation, creating an atmosphere that reflects the establishment's service standards.

Key Job Responsibilities:

• Supervise and coordinate the activities of the F&B Associates, ensuring efficient and effective service.
• Oversee the order-taking process, ensuring accuracy and timely delivery of food and beverages.
• Manage reservations, seating arrangements, and guest flow to optimize restaurant occupancy.
• Address customer inquiries, concerns, and special requests in a courteous and professional manner.
• Collaborate with kitchen staff to ensure timely preparation and delivery of orders.
• Monitor and maintain cleanliness and organization in the dining area.
• Train and mentor the F&B Associates, providing guidance on service standards and customer interactions.
• Uphold and enforce hygiene, safety, and sanitation standards in the restaurant.
• Collaborate with other departments, such as the kitchen and bar, to ensure seamless operation.
• Handle guest feedback and resolve issues promptly to enhance guest satisfaction.
• Assist in creating and maintaining a positive work environment for colleagues.
• Stay informed about menu items, specials, and promotions to provide accurate information to guests.
• Support the management team in implementing policies, procedures, and training programs.
• Conduct pre-shift briefings and debriefings to keep F&B colleagues informed and motivated.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company's environmental, health, and safety procedures and policies.