Call Centre Supervisor Arabic
Job Description
Responsibilities:
• Team Management: Lead and support a team of call center agents.
• Performance Monitoring: Track and analyze performance metrics, providing feedback and coaching.
• Training and Development: Conduct training sessions to enhance agent skills and knowledge.
• Quality Assurance: Ensure high-quality customer interactions and adherence to company policies.
• Problem Resolution: Address escalated customer issues and provide solutions.
• Scheduling: Manage shift schedules to ensure adequate coverage.
• Reporting: Prepare regular reports on team performance and customer feedback.
Requirements:
• Experience: Proven experience in a call center environment, with leadership responsibilities.
• Skills: Strong communication, leadership, and problem-solving abilities.
• Education: Bachelor's degree or equivalent experience preferred.
• Technology: Proficiency in call center software and MS Office.
Job Type: Full-time
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Job Detail
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Job IdJD1718812
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned