Call Centre Executive Uaen

Abu Dhabi, United Arab Emirates

Job Description

:
  • Greets patients or their families and determines the nature of their inquiry.
  • Provides information to assist patients or refers them to the appropriate contact, either within the organization or elsewhere.
  • Advocates for patients' and their families' rights and responsibilities, confidentiality, information, and education.
  • Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
  • Communicates all information to the Floor Supervisor on a daily basis.
  • Expedites the flow of visitors/patients and ensures that each person receives outstanding customer service by providing a friendly environment.
  • Provides information about medical insurance coverage to patients and checks it diligently before directing the patient to the doctor.
  • Investigates patient/visitor concerns and implements appropriate courses of action.
  • Keeps accurate records of discussions or correspondence with customers.
  • Performs duties related to handling patients, telephone calls, cash, and back office work as specified in the duty roster.
  • Performs other related duties as assigned by higher authorities.
  • Complies with all OSH and infection control policies, standards, and procedures, and cooperates with hospital management to fulfill these requirements.
  • Works in accordance with documented OSH procedures and instructions, specific responsibilities.
  • Is familiar with emergency and evacuation procedures.
  • Notifies OSH hazards, incidents, near misses, and issues and assists with the preparation of risk assessments and incident reports.
  • Complies with waste management procedures and policies.
  • Attends applicable OSH/Infection control training programs, mock drills, and awareness programs.
  • Uses appropriate personal protective equipment and safety systems.
Responsibilities:
  • Greets patients or their families and determines the nature of their inquiry.
  • Provides information to assist patients or refers them to the appropriate contact, either within the organization or elsewhere.
  • Advocates for patients' and their families' rights and responsibilities, confidentiality, information, and education.
  • Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
  • Communicates all information to the Floor Supervisor on a daily basis.
  • Expedites the flow of visitors/patients and ensures that each person receives outstanding customer service by providing a friendly environment.
  • Provides information about medical insurance coverage to patients and checks it diligently before directing the patient to the doctor.
  • Investigates patient/visitor concerns and implements appropriate courses of action.
  • Keeps accurate records of discussions or correspondence with customers.
  • Performs duties related to handling patients, telephone calls, cash, and back office work as specified in the duty roster.
  • Performs other related duties as assigned by higher authorities.
  • Complies with all OSH and infection control policies, standards, and procedures, and cooperates with hospital management to fulfill these requirements.
  • Works in accordance with documented OSH procedures and instructions, specific responsibilities.
  • Is familiar with emergency and evacuation procedures.
  • Notifies OSH hazards, incidents, near misses, and issues and assists with the preparation of risk assessments and incident reports.
  • Complies with waste management procedures and policies.
  • Attends applicable OSH/Infection control training programs, mock drills, and awareness programs.
  • Uses appropriate personal protective equipment and safety systems.
Qualifications:
  • Preferably a graduate in any discipline.
  • Minimum of 1-year experience as a receptionist in a patient-focused environment; experience with operating a multi-line switchboard system is preferable. Interest in working in a hospital-related environment.
  • Proficient in technology applications, including basic MS Office (Word, Excel, PowerPoint), MS Outlook, and Internet Explorer skills.
  • Exceptional interpersonal skills, maturity, good judgment, and the capability to communicate professionally with a diverse range of individuals; superior phone etiquette skills.
  • Patient-focused, service-oriented, patient, and understanding.
  • Strong organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure.
  • Ability to work independently with minimal supervision.
  • Reliable, punctual, dependable, and responsive.
  • Excellent command of oral and written English; knowledge of Arabic is advantageous but not essential.

NMC Healthcare

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Job Detail

  • Job Id
    JD1764978
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Abu Dhabi, United Arab Emirates
  • Education
    Not mentioned