Call Centre Executive Collections
Dubai, United Arab Emirates
Job Description
Transguard Workforce Solutions is the UAEs leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution.We are recruiting a Call Centre Executive - Collections for our client, based out of their Dubai office.Key Responsibilities:
- Debt Collection:
- Initiate outbound calls to discuss overdue payments and convince them to make the necessary payments towards their overdue payments.
- Negotiation & Settlement:
- Negotiate settlements for closure of liability
- Offer solutions and adjustments to assist customers in resolving their debts while meeting collection objectives.
- Record Management:
- Log every contact attempt, including details of the conversation and outcomes.
- Remove settled debts and deceased individuals from records in accordance with company policies.
- Update customer records when debts are satisfied or agreements are reached.
- Customer Interaction:
- Provide exceptional customer service during every interaction, maintaining professionalism and empathy.
- Address customer inquiries and concerns related to their accounts and payment status.
- Education: High School Diploma or equivalent. A Bachelors degree in Business, Finance, or a related field is a plus.
- Experience: Previous experience in collections roles.
- Excellent communication and negotiation skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations with a calm and professional approach.
- Proficiency in using basic office applications (e.g., MS Office).
- Knowledge of collections processes and relevant regulations is advantageous.
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Job Detail
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Job IdJD1765443
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned