Call Centre Agent
Job Description
• Performs clerical duties as assigned, i.e., patient appointment scheduling and confirmation in accordance with the hospital policies and procedures to provide a high standard of patient care.
• Answers telephones and schedules appointments for clinic visit, as required and in accordance with the hospital and departmental policies and procedures.
• Performs clerical duties as assigned.
• Assists in training new hires as directed.
• Makes telephone confirmation for the scheduled appointments, clinic cancellation, rescheduling, and follow up with missed appointments.
• Accepts assignments as designated by the Call Centre Supervisor.
• Adheres to the hospital / departmental policies and procedures.
• Recognizes the cultural needs of the patients
• High School Diploma or Equivalent
• Preferably two (2) years' experience in a clerical position and / or appointment.
• Must have good English comprehension skills.
• Ability to use the computer terminal
• Excellent organizational and time management skills.
• Ability to multi-task and to handle stressful situations.
• Excellent knowledge of medical terminology
• Customer-oriented communication skills.
• Efficiency, reliability, and accountability.
• Maintaining patient confidentiality.
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Job Detail
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Job IdJD1701243
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSharjah, SH, AE, United Arab Emirates
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EducationNot mentioned