Call Center Team Leader

Sharjah, United Arab Emirates

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A call center team lead typically has a wide range of responsibilities, which can include:

Facilitating meetings with supervisors to discuss performance issues and provide feedback on progress
Managing employee performance, including conducting performance evaluations and providing feedback to employees
Managing work schedules and overtime hours for the team, making sure that all shifts are covered
Conducting training sessions to help employees improve their skills and learn new processes
Reviewing incoming calls or chats to determine how best to respond to customer inquiries
Scheduling meetings to discuss issues or concerns with customers or other departments within the company
Monitoring call center activity to identify opportunities for improvement or resolve problems in real time
Identifying opportunities for cost savings by reducing unnecessary expenses or increasing efficiency in operations
Developing and implementing new training programs as needed to support department goals

Job Type: Full-time Salary: AED3,500.00 - AED4,000.00 per month Ability to commute/relocate:

Sharjah: Reliably commute or planning to relocate before starting work (Preferred)

Application Deadline: 31/03/2022

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