Job Description

- Maintain and update the POS system, ensuring all transactions are accurately recorded and processed.

- Communicate with aggregators to maintain and update menus, ensuring accurate and up-to-date information is available.

- Prepare and analyze Call Center reports, providing insights and recommendations for improvement.

- Coordinate and interact with aggregators to ensure seamless integration and operation.

- Maintain the interface between aggregators and the POS system, ensuring smooth data flow and accurate order processing.

- Supervise and oversee the daily operations of the Call Center, ensuring smooth and efficient handling of customer orders.

- Manage a team of Call Center agents, providing guidance, support, and training as needed to maintain high-performance standards.

- Monitor Call Center performance metrics, such as Call volume, response time, and customer satisfaction, and implement strategies for improvement.

- Handle escalated customer inquiries or complaints, resolving issues promptly and professionally to ensure a positive customer experience.

- Coordinate with other departments, such as kitchen staff and delivery drivers, to ensure timely and accurate order fulfilment.

- Maintain a thorough understanding of our menu offerings, promotions, and policies to provide accurate information to customers.

- Stay updated on industry trends and best practices in Call Center management and customer service.

- Collaborate closely with outlet managers to ensure seamless communication and coordination between the Call Center and restaurant outlets.

- Regularly communicate with outlet in-charges to gather feedback, address concerns, and optimize order fulfilment processes.

- Coordinate with outlet staff to ensure timely preparation of orders and accurate inventory management.

- Act as a liaison between the Call Center and outlets, facilitating efficient operations and resolving any issues that may arise.

Job Type: Full-time

Pay: Up to AED5,000.00 per month

Application Question(s):

• Are you a immediate joiner?

Experience:

• maintaining and updating POS systems: 3 years (Required)