Call Center Representative(female Fluent In English & Hindi )
Job Description
Responsibilities:
Customer Interaction: Handle calls professionally, assisting customers with inquiries and concerns.
Provide accurate information and maintain a positive customer experience.
Product Knowledge: Stay informed about our products and services to provide accurate information.
Documentation: Document customer interactions and maintain accurate records.
Quality Assurance: Adhere to quality standards, meet performance metrics, and KPIs.
Communication Skills: Communicate effectively with customers and team members.
Team Collaboration: Collaborate with colleagues and other departments for efficient issue resolution.
Adaptability: Adapt to changes in products, services, and procedures.
Compliance: Adhere to company policies, procedures, and ethical standards.
Customer Satisfaction: Strive for high customer satisfaction through excellent service.
Qualifications:
• High school diploma or equivalent; some college education preferred.
• Previous customer service or call center experience is an advantage.( min 1 year Experience)
• Excellent communication and active listening skills. ( English & Hindi)
• Proficient in customer service software and computer systems.
• Strong problem-solving and multitasking abilities.
• Empathy and a customer-focused approach.
Job Type: Full-time
Pay: AED2,500.00 - AED3,500.00 per month
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Job Detail
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Job IdJD1717276
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned