Introduction: We are a leading company in the beauty and aesthetics industry, dedicated to enhancing the natural beauty and confidence of our clients through innovative services and exceptional customer service. We are currently seeking a seasoned Call Center Manager to lead our Customer Engagement Team and ensure the highest level of customer experience among our customers. Job Responsibilities: Manage Operations: Oversee the daily operations of the Customer Engagement Team, ensuring efficiency and the effective resolution of customer inquiries. Team Leadership: Recruit, train, and mentor call center representatives and supervisors. Foster a collaborative environment that encourages outstanding customer service. Performance Monitoring: Regularly review performance metrics to ensure the team meets or exceeds them. Implement strategies to improve quality and Efficiency. Customer Satisfaction: Handle complex customer complaints or inquiries. Ensure customer satisfaction and loyalty by resolving issues in a timely and empathetic manner. Process Improvement: Continuously assess and improve call center processes and practices to enhance customer experience and operational Efficiency. Compliance and Reporting: Ensure compliance with all company policies and Standard Operating Procedures affecting the call center operations. Prepare reports on the team\'s performance and strategic plans to enhance it. Sales Target: Ensure the team achieves their monthly sales targets, providing support, motivation, and proper sales management through. Qualifications: - Proven experience as a Call Center Manager or similar managerial role. - Strong understanding of management practices and techniques. - Excellent communication and interpersonal skills. - Proficiency in call center equipment/software and CRM systems. - Ability to lead and motivate a high-performance team. - Strong problem-solving skills and the ability to think critically. - Passionate about the beauty industry and customer service. Preferred Skills: - Experience in any of the follow industries is highly advantageous: beauty, healthcare, fashion or consumer retail. - Multilingual capabilities (Arabic / English) are preferred but are not a hard requirement. Job Type: Full-time Application Question(s):

• It is a strictly ladies salon, are you a female?
• Do you hold minimum 3 years of experience in the similar field and role?
• Available for a physical interview in Dubai?

Application Deadline: 30/05/2024