Job Description

At IIQAF, we strive to be the leader in providing unparalleled financial advisory and investment services globally. In line with our mission, we are seeking a highly motivated and customer-focused individual to join our team as a Call Center Executive. In this role, you will be the first point of contact for our clients and will play a key role in ensuring their satisfaction.

Key Responsibilities:

- Handle incoming calls from clients, providing excellent customer service and resolving any issues or concerns they may have

- Educate clients on our products and services and assist them in choosing the right option for their financial needs

- Keep accurate records of all conversations and transactions with clients

- Proactively follow up with clients to ensure their needs are being met and promote our products and services

- Collaborate with other departments to resolve any complex or escalated client issues

- Stay up-to-date with industry trends and changes, and continuously enhance knowledge of our products and services

- Meet and exceed set targets and KPIs, such as call volume, first call resolution rate, and customer satisfaction

- Contribute to the overall growth and success of the company through customer retention and effective communication with clients

Requirements

- High school diploma or equivalent; Bachelor's degree in Business, Finance, or a related field is preferred

- Minimum of 2 years of experience in a call center or customer service role, preferably in the financial industry

- Excellent communication and interpersonal skills, with the ability to build rapport and connect with clients

- Strong problem-solving and conflict resolution skills

- Knowledge of financial products and services and a passion for the industry

- Ability to work in a fast-paced and dynamic environment, with the flexibility to adapt to changing priorities and client needs

- Proficient in MS Office and experience with CRM software or call center technology is a plus

- Fluency in [additional languages] is an asset

Benefits

What we offer:

- Competitive salary package and performance-based bonuses

- Comprehensive training and development programs to enhance your skills and knowledge

- Opportunities for career growth and advancement within the company

- A supportive and inclusive work environment

- Ongoing support and guidance from a dedicated team of mentors and managers

If you are a driven and customer-focused individual looking for a challenging and rewarding career opportunity, then we want to hear from you! Apply now to join our team and become a vital part of our mission to provide exceptional financial services.