IIQAF is a leading organization in the field of quality assurance and finance, dedicated to providing world-class training and certification programs to professionals across various industries. We are committed to excellence, innovation, and continuous learning in order to contribute to the growth and success of our clients. :We are currently seeking a dynamic and customer-oriented Call Center Executive to join our team. As a Call Center Executive, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and promoting our training and certification programs to potential clients.Key Responsibilities:- Handle inbound and outbound calls in a timely and professional manner- Listen to clients needs and provide relevant information about our training and certification programs- Answer clients inquiries and resolve any issues or concerns they may have- Conduct follow-up calls to potential clients and maintain accurate records of all communications- Meet or exceed monthly/quarterly sales targets set by management- Collaborate with the marketing team to develop effective strategies to promote our programs and services- Keep up-to-date with industry trends and new developments in order to provide clients with the most accurate information- Report any feedback or suggestions received from clients to the management team for further improvement- Maintain a positive and professional attitude towards clients at all timesQualifications and Requirements:- High school diploma or equivalent; Bachelors degree in Marketing or related field is preferred- Minimum of 1 year of experience in a call center or customer service role, preferably in the education/training industry- Excellent communication skills with the ability to build rapport with clients- Strong sales and negotiation skills with a proven track record of meeting or exceeding targets- Proficiency in using MS Office and CRM software- Strong organizational and time-management skills- Ability to work in a fast-paced environment and handle multiple tasks simultaneously- Willingness to work flexible hours, including evenings and weekends if neededWhat We Offer:- Competitive salary and attractive commission structure- Opportunities for career growth and development- Fun and supportive work environment with a diverse team- Recognition and rewards for outstanding performance- Comprehensive training and continuous learning opportunitiesIf you are a self-motivated and results-driven individual with a passion for customer service and sales, we want to hear from you! Join our team at IIQAF and be part of our mission to empower professionals to achieve their full potential.*Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

IIQAF