Call Center Agent
United Arab Emirates, United Arab Emirates
Job Description
:KEY JOB RESPONSIBILITIES
- Follow the customer service standards of procedures as set for the Call Center.
- Ensure that all guests orders are set on POS in accordance with their needs.
- Handle all online orders through aggregators and ensure timely delivery
- Ensure that all orders are being delivered within the standard time
- Coordinate customers\' orders according to the location and time to facilitate the driver\'s role.
- Handle Feedback calls day by day to finalize the monthly feedback report.
- Handle the customers complaint and satisfy the customer.
- Maximize the sales and revenue for the restaurant by maintaining the upselling skills at all times.
- Ensure a high level of product knowledge / Menu knowledge of the restaurant\'s menu items
- Report any system failures/problems to the manager
- Keep the workstation clean always
- Graduation in any discipline
- Very good English communication skills in Arabie and English
- Exposure to call center environment
- Excellent customer service skills.
- Very good in computer skills.
- Problem solving and timely coordination
- High level of energy & enthusiasm
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Job Detail
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Job IdJD1655034
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned