Job Description

Job Title: Call Center Agent (Real Estate)

Department: Sales / Customer Service

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Duties and Responsibilities:

1\. Handling Incoming Calls:

Respond to customer inquiries regarding properties available for sale or rent.

Provide accurate information about properties, locations, prices, and terms.

2\. Making Outbound Calls:

Contact potential clients to promote available properties.

Follow up with existing clients to ensure satisfaction and present new offers.

3\. Managing Customer Database:

Accurately record and update customer information in the system.

Track requests and inquiries to ensure timely responses.

4\. Team Coordination:

Act as a liaison between the sales team and customer service to ensure smooth information flow.

Share customer feedback and provide insights to management for service improvement.

5\. Team Support:

Support the sales team by transferring calls and providing customer information.

Collaborate with different teams to deliver comprehensive service to clients.

6\. Handling Complaints:

Listen to customer complaints and work to resolve them or escalate to the relevant department.

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Requirements:

Previous experience in customer service or call centers, preferably in the real estate sector.

Excellent communication skills in Arabic and English (additional languages are a plus).

Ability to use Customer Relationship Management (CRM) systems and basic computer software.

Strong organizational and time management skills.

Ability to work under pressure and achieve set targets.

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Required Skills:

Effective communication skills (verbal and written).

Sales and persuasion skills.

Problem-solving and decision-making abilities.

Teamwork and collaboration.

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Working Hours:

Monday to Saturday.

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