Job Description

1.

Answering Incoming Calls:

Receive calls from patients, families, or healthcare providers and address their inquiries or concerns. Provide information about hospital services, facilities, and procedures.
2.

Scheduling Appointments:

Assist patients in scheduling, rescheduling, or canceling appointments with doctors or specialists. Ensure accurate recording of appointment details, including patient information and appointment times.
3.

Handling Patient Information:

Collect and verify patient details such as personal information, medical history, and insurance details. Ensure confidentiality and compliance with privacy regulations (e.g., HIPAA in the U.S.).
4.

Providing Information about Medical Services:

Offer information on hospital services, insurance coverage, and billing procedures. Guide patients to the appropriate departments or specialists based on their needs.
5.

Managing Emergency Calls:

For urgent situations, direct callers to the appropriate emergency response team or department. Handle emergency calls with professionalism, understanding the importance of quick and clear communication.
6.

Referral and Transfer Assistance:

Assist in referring patients to the appropriate departments or specialists within the hospital. Facilitate the transfer of calls to other departments when necessary, ensuring clear communication.
7.

Answering Patient Queries:

Provide answers to general patient questions regarding medical procedures, hospital policies, visiting hours, or insurance billing. Provide information on preparation for specific medical procedures, when applicable.
8.

Documentation and Data Entry:

Accurately document call details in the hospital's management systems, ensuring records are up to date. Update patient information, appointment times, and other necessary records in the system.
9.

Resolving Issues:

Address patient complaints or concerns with empathy and professionalism. Work with other departments to resolve patient issues, ensuring satisfaction.
10.

Handling Billing Inquiries:

Assist patients with basic billing questions, helping them understand charges or insurance-related queries. Direct patients to the billing department for more detailed financial questions.
11.

Supporting Hospital Staff:

Assist hospital staff by answering calls, taking messages, or providing administrative support. Ensure smooth communication between patients, visitors, and hospital departments.
12.

Ensuring Patient Safety and Comfort:

Ensure that patients feel heard and understood, offering comfort during calls. Provide information regarding hospital policies and patient rights, including visitor guidelines and patient privacy.
13.

Staying Updated on Hospital Policies:

Keep abreast of the hospital's policies, updates, and new services to provide accurate and up-to-date information to patients and callers.
Skills and Qualities:

Communication Skills

: Clear and effective verbal communication.

Empathy

: Ability to handle sensitive patient calls with care and understanding.

Multitasking

: Efficient in managing multiple calls or tasks simultaneously.

Technical Proficiency

: Ability to use call center software and hospital management systems.

Problem-Solving

: Ability to resolve patient issues or direct them to the appropriate team for resolution.
Job Type: Full-time

Pay: Up to AED3,000.00 per month

Language:

* Tagalog (Required)