Job Description

KEY ROLE:

Manage the computer booking system efficiently, optimize the productivity of the available resources, and ensure communication is accurate between the spa and all centers. Answering all client and staff queries relating to service, products, and marketing activities. Handle the multi line telephone system efficiently and accurately, applying the TNS telephone etiquette & call handling system.
JOB RESPONSIBILITIES:

Managing calls in an efficient, tactful, and courteous manner. Handle customer, staff queries, and appointments and ensure an accurate response is provided to the customer. Accurate appointment setting using the computer booking system Ensure all the incoming calls are attended within the decided timeframe and able to convert every customer calls to sales Actively promote services and retail. Deliver exceptional customer service and proactively developed customer relations through soliciting feedback and addressing customer complaints Understands the customer (both external and internal) / phone and face to face, builds strong collaborative customer and staff relationships and builds customer trust and confidence Work towards team targets and show initiatives in achieving them. Trains new staff as needed and directed by Team Leader.

Essential Skills required:

A friendly and professional voice tone and approach Displays positive body language at all times

Excellent Customer Service Skills

Ability to Multi-task Prior experience in handling multiple telephone lines. Computer skills with knowledge of booking systems & software. A reasonable level of math skills. Attention to details and accuracy. Strong inter-personal and communication skills. Work requires willingness to work under a flexible schedule. Team Player, willing to accept challenges and able to meet them. Confident, Eager, enthusiastic, punctual and motivated to take initiative Able to work independently Willingness to help others Being able to deal with all type of people
Job Types: Full-time, Permanent

Pay: AED2,500.00 - AED5,000.00 per month