Job Description

Key Responsibilities:

Answer incoming calls and respond to customer queries efficiently. Make outbound calls to follow up with customers or promote products/services. Provide accurate information about products, services, and company policies. Resolve customer complaints and escalate complex issues when necessary. Maintain detailed records of customer interactions and transactions. Meet performance targets, including call handling time and customer satisfaction.

Requirements:

High school diploma or equivalent; higher education is a plus. Previous experience in a call center or customer service role is an advantage. Strong communication and active listening skills. Ability to handle high call volumes and work in a fast-paced environment. * Basic computer skills and familiarity with CRM software.