Job Description

At DIA Properties, we pride ourselves on being reliable real estate agency in Dubai, committed to delivering exceptional services tailored to our clients' unique needs. With our deep market knowledge and exclusive access to prime projects, we ensure that every client enjoys a seamless and informed real estate experience. Our team is dedicated to excellence and innovation, setting us apart in the competitive landscape of the Dubai real estate market.

We are currently seeking a Female Call Center Agent to join our dynamic team!

Responsibilities:

• Handling warm leads
• Monitoring lead quality and meeting conversion targets
• Conducting phone negotiations with clients, identifying their needs, and presenting company services
• Maintaining detailed reports and analyzing lead management efficiency
• Participating in the development and implementation of strategies to enhance customer service, offering innovative ideas
• Accurately log call details and customer interactions in the CRM system
• Meet or exceed sales and service targets.
• Gather customer feedback and report trends or recurring issues

Requirements:

• Excellent communication skills and clear speech
• English proficiency at B2-C1 level
• 1 to 3 years of experience in a similar role
• Experience with CRM system (Bitrix preferable)
• Ability to work in a team and manage multiple tasks efficiently
• High motivation, results-oriented, and willingness to take responsibility

What we offer:

• Salary 3000 + KPI
• Working hours: 9:00 AM - 6:00 PM, 5/2 schedule
• Employment in accordance with the law (visa + insurance)
• Young and friendly team

Job Type: Full-time

Pay: AED3,000.00 per month