Call Center Agent
Dubai, United Arab Emirates
Job Description
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: We are currently seeking enthusiastic and customer-oriented Call Center Agents to join our team. As a Call Center Agent, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or concerns over the phone. Responsibilities:
- Handle inbound and outbound calls from customers, addressing inquiries, resolving issues, and providing information about products or services.
- Listen attentively to customer needs and concerns, demonstrating empathy and understanding in every interaction.
- Utilize company-provided scripts and resources to provide accurate and consistent information to customers.
- Identify and escalate complex issues to appropriate supervisors or departments for resolution.
- Input and update customer information accurately in the companys database during each call.
- Meet or exceed individual and team targets for call quality, customer satisfaction, and productivity.
- Maintain a positive and professional demeanor, even during challenging or stressful situations.
- Follow established call center procedures and protocols to ensure compliance with company policies and regulatory requirements.
- Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
- Adhere to schedules and attendance policies to ensure full coverage during assigned shifts.
- High school diploma or equivalent.
- Previous experience in customer service, call center, or a related field is advantageous.
- Excellent communication skills, both verbal and written.
- Strong active listening skills and the ability to empathize with customers concerns.
- Proficiency in basic computer skills and familiarity with call center software and systems.
- Ability to work well in a team environment and collaborate with colleagues and supervisors.
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Job Detail
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Job IdJD1681601
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned