Call Center Agent
Dubai, United Arab Emirates
Job Description
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Responsibilities:
- Handle a high volume of inbound and outbound calls in a professional manner.
- Answer customer inquiries and provide accurate information about our services.
- Resolve customer issues and escalate complex problems to the appropriate department.
- Record and update customer information in the database.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Maintain a positive and empathetic attitude toward customers at all times.
- Meet or exceed performance targets, including call handling time and customer satisfaction metrics.
- High school diploma or equivalent.
- Previous experience in a call center or customer service role.
- Excellent communication and listening skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations and manage time effectively.
- Proficiency in using computer systems and software applications.
Job Type: Full Time
Job Location: Dubai
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Job Detail
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Job IdJD1669219
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned