Job Description

We are looking for a English/Tamil/Hindi/Malyalam Speaking Female Call Center Executive to join one of our Medical Center .

JOB SUMMARY:

To receive and answer calls from patients requiring medical services or clarification regarding a medical entity, this includes appointments and scheduling of the patient to their desired doctors.

DUTIES AND RESPONSIBILITIES:

Schedules appointment of patient to their desired doctors. Provides concrete hospital direction and location to the callers. Maintain current listing of locations/ extension of staff/ patients to expedite relaying of calls. Perform other applicable task and duties assign within the realm of her knowledge, skills and ability. Maintain the high standard of telephone etiquettes when answering calls. Receive calls requiring medical care, and provide the information needed. Understand the requirement of the callers and provide precise information. Well versed with all kinds of information that the call center must deals with. Identify and escalate priority issues. Listen to the request of the caller and either solve the query (if can) or direct the call to the concerned department. Transfer calls to the respective place as per caller's requirements. Must have update list (Visiting Doctor, Procedure, Ads...etc.) from HR & Marketing Department as well. Responds quickly and accurately to disaster and emergency situations as required, remaining calm. Interrupt a busy line if there is an emergency. Make overhead announcements.
Qualification & Experience:

Bachelor's Degree /Diploma or its equivalent Minimum of two (2) recent years of experience in the Health Care Field
Knowledge / Technical Skills:

Very Good Computer Skills (Word, Excel, PowerPoint...etc.). Effective & Efficient Communication Skills. Ability to Work as an Efficient & effective Team Member Ability to Handle Projects.
Personal Abilities / Competencies:

Excellent interpersonal and communication skills. Good command of written and spoken English language. Pro-active and able to successfully prioritize competing priorities. Organized and able to work methodically. Able to efficiently multi-task The ability to effectively lead a professional team as well as receiving direction from the management.
Job Types: Permanent, Full-time

Job Type: Full-time

Salary: AED2,500.00 - AED3,000.00 per month

Ability to commute/relocate:

Dubai: Reliably commute or planning to relocate before starting work (Required)
Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month

Ability to commute/relocate:

Al Barsha: Reliably commute or planning to relocate before starting work (Required)
Experience:

* Medical Call Center: 2 years (Required)