Job Description

Respond to incoming requests from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization's products or services.

KEY RESPONSIBILITIES

Deal directly with customers via different form of communication channels available

Respond promptly to customer inquiries

Handle and resolve customer complaints

Obtain and evaluate all relevant information to handle product and service inquiries

Provide pricing and delivery information

Perform customer verifications

Set up new customers' accounts

Process orders, forms, applications and requests

Organize workflow to meet customer timeframes

Direct requests and unresolved issues to the designated resource

Manage customers' accounts

After sales follow-up call to request feedback on the efficiency of the customer service

Manage upselling if there's a new menu

Cross selling between different brands and products

Ensures that the checklist has been actioned accordingly depending on shift schedule

Performs other duties as assigned by the leader to meet business needs

MINIMUM JOB REQUIREMENTS

Bachelors Degree or equivalent

Strong communication skills (verbal, listening, writing)

Knowledge of customer service principles and practices

Computer savvy and able to learn relevant computer applications

Knowledge of administrative procedures

Effective in working alone and within a team

Proactive and reliable

F&B product knowledge and experience in F&B customer service is a plus

Must be mentally and physically fit and have the ability to work long periods

Should be energetic and willing to work under pressure to meet deadlines

Job Type: Full-time

Pay: AED2,000.00 - AED2,500.00 per month

Experience:

Call Center: 2 years (Required)
Language:

* Arabic (Required)