Company DescriptionSix Construct, a subsidiary of the BESIX Group, is the largest Belgian construction company operating in the Middle East. The company combines the efforts of a highly skilled workforce, along with strategic planning and innovative use of technology to overcome the most complex business challenges. Six Construct is a multi-services company that operates in the construction of commercial and residential buildings, sport and leisure facilities, infrastructure and marine-related projects. The company currently employs a workforce of 16,000 in the Middle East, and a total of 19,000 worldwide.

• Workload Monitoring, Planning & Scheduling

• Monitor incoming work requests, prioritize based on SLAs, and ensure accurate information for effective completion.
• Manage work orders, optimizing scheduling for efficient service delivery while supporting maintenance operatives.
• Coordinate with stakeholders to resolve suspended work orders and facilitate successful completion.
• Manage PPM workload prioritization and communicate with stakeholders regarding disruptive works.
• Oversee helpdesk operations, including leave management and rostering.
• Technical Support:

• Maintain asset register accuracy, apply maintenance plans, and ensure compliance with H&S standards.
• Collaborate with CAFM systems support for hardware/software issues and upgrades.
• Provide accurate information to helpdesk for customer inquiries and reporting.
• Assist in identifying failing assets and optimizing maintenance strategies.
• Quality Assurance:

• Conduct quality checks on reactive and PPM work, documenting findings and implementing corrective actions.
• Generate performance reports for continuous improvement of workload planning and scheduling.
• Ensure quality service provision by conducting checks on helpdesk calls and services.
• Education and Development:

• Identify training needs and organize formal and informal training sessions.
• Assist in designing and developing training materials.
• Share acquired knowledge with colleagues and facilitate training sessions.
• Undertake necessary training to enhance skills and knowledge.
• Take ownership of personal learning and development.
• Lead the development and career progression of helpdesk operators.
• Evaluate and implement strategies to improve team performance.
• Financial Management

• Assist in costing labor and materials for new work.
• Support in producing purchase orders.
• Ensure compliance with company policies and procedures.
• Governance and Health & Safety
• Ensure compliance with company policies and regulations.
• Report any health and safety concerns.
• Attend necessary health and safety training sessions.
• Miscellaneous

• Maintain positive relationships with colleagues and stakeholders.
• Undertake additional duties as required.
• Keep skills and knowledge up to date.
• Adhere to company policies and standards of behavior.

Qualifications

• Minimum 2 years of relevant experience in Managing CAFM & Help desk in Facility Management industry.
• Willing to work in Abu Dhabi
• Excellent communication skills
• Sound IT knowledge and experience.
• Capable of working in a demand driven service.
• Process and Procedure writing skills.
• Knowledge of Mechanical & Electrical Building Services
• Excellent organizational skills with the ability to organize others.
• The ability to listen to others understand and interpret their views analysis and provided advice/solutions.
• Excellent oral and written communication skills with the ability to communicate effectively with both technical and non-technical staff.
• Excellent interpersonal skills with the ability to work closely and effectively with staff at all levels within the organization.
• Must be able to set and negotiate priorities with the customer & contractors for themselves, and subsequently programs workload to achieve results and meet deadlines.
• Able to concentrate and focus on a range of issues.

Additional InformationWe believe our employees are key to our success, hence, we offer an inspiring working environment where our people feel rewarded & engaged. Career opportunities & training programs are offered to help you develop both personally and professionally and we offer attractive additional benefits to your monthly remuneration

Besix