Job Description

Position: Butler - Wings (Full time #540196)

Property / Office: Emirates Palace, Abu Dhabi

Location: Abu Dhabi, United Arab Emirates

Responsibilities:


• Attend Butler briefings.
• Coordinate with Guest Relations the delivery of fruits for VIP guests and prepare the VIP fruit baskets. Replenish them daily until the guest's departure.
• Perform rooms /suite inspections meticulously.
• Ensure arriving suites and Club rooms are set & ready to welcome guests for the expected arrival time.
• Coordinate luggage handling with Concierge sections for arriving and departing guests to ensure timely delivery.
• Ensure that the arriving guests are met at the door of the guest room/suite and that rooming is done according to MO LQE standards.
• Responding to requests promptly, efficiently, and courteously during check out and throughout the guest experience.
• To maintain set amenity standards regarding quality/quantity & presentations.
• Assist with daily tasks.
• Work closely with all hotel departments to deliver an unforgettable experience to the guest.
• Perform any other reasonable duties as required by the management.
• Follow up billing and checking procedures.
• Extend a warm and personalized farewell to the guest.
• Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle.
• Assist the guest with shoe shining, laundry pick-up/delivery, packing and unpacking luggage, collecting, and delivering laundry.
• Be aware of all hotel promotions, product knowledge, VIP arrivals, and upcoming events to be able to answer guest inquiries.
• Keep the butler pantries well organized and stocked according to departmental needs and standards.


Skills and requirements:


• Experienced in the same role in a luxury environment or 5•hotel property, resort experience is required.
• Background in hospitality - Front Office, F&B, and Guest Relations
• Excellent English communication skills, additional language will be an advantage.

Advertised: 24 Jul 2024 Arabian Standard Time

Applications close: 24 Aug 2024 Arabian Standard Time