Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Willow Stream Spa and the Fairmont Falcons Kids\xe2\x80\x99 Club.
Consistently offer professional, friendly and engaging service
Identify and anticipate guests\xe2\x80\x99 needs and ensure personalized service is provided
Provide Food and Beverage services
Greets guests and presents them with the menu
Informs guests about the special items for the day and menu changes if any
Suggest food and beverages to the guests
Take food and beverage orders from the guest
Assist with any plans or arrangements the guest intends to make during their stay
Ensure that all requests from guests are made possible and are followed up on
Fully understand and have knowledge of all in suite services, technology, amenities, functions and systems
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Qualifications
Passion for guest service.
Excellent written and verbal communication, interpersonal
Highly organized, results-oriented with the ability to be flexible and work well under pressure.
Previous experience in F&B Service is a must
Fluency in English, and at least one additional language
Must have the ability to handle a multitude of tasks and Guest requests.
Knowledge of Micros-Fidelio Property Management System an asset.
Ability to work independently and prioritize responsibilities.
Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
Additional Information
Visa Requirements:
Please note that you must be eligible to live and work in Dubai.
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