Butler Coordinator

Dubai, United Arab Emirates

Job Description

Company DescriptionA surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city, delivering impeccable service and sophisticated style. POSITION DESCRIPTIONPosition : Butler CoordinatorDepartment : Butler ServiceReports to : Head Butler/ Senior ButlerPURPOSE OF POSITIONTo provide supportive administrative assistance to the Butler Service DepartmentKEY ROLES & RESPONSIBILITIES
  • Ensures the accurate processing of all information pertaining to the Butler Service Dept. in order to maintain agreed standards and to achieve guest satisfaction
  • Receives, records, and distributes various reports via the Opera system
  • Receives, records, and transmits guest requests accurately to the team at all times
  • Maintains and update administrative data
  • Maintains key control & track sheet
  • Maintains working area and equipment in a proper state of cleanliness and repair
  • Handle guest complaints; delegates immediately & reports to Shift In-charge
  • Complies with hotel\'s health, safety and hygiene policies and adheres to conduct, personnel grooming and hygiene standards
  • Attends meetings and training sessions as required
  • Has an awareness of all positions in the Butler service dept. including their job functions
  • Adheres to Housekeeping/ Butler\'s standards and procedures and enforces the same
  • Maintains good relations with all staff and other interfacing departments, in particular Front Office, Housekeeping, Engineering, In room dining, Kitchen and Laundry
  • Ensures smooth handover of daily activities to next shift
  • Is fully aware of Raffles Standards
  • Performs related duties and special projects assigned
Occupational Health and Safety Responsibilities
  • Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
  • Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
  • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
  • Initiate action to correct a hazardous situation and notify supervisors of potential dangers
  • Log security incidents and accidents in accordance with hotel requirements
PERSONAL ATTRIBUTES
  • Ability to work cohesively with co-workers and managers as part of a team
  • Understanding and ability to work in a multi-cultural environment
  • Excellent reading, writing and oral proficiency in English
  • Familiarity with Business Centre duties (e-mail, internet, fax, photocopy, etc.)
  • Good communication and guest contact skills
  • Must be well-presented and professionally groomed at all times
  • Strong interpersonal skills and attention to detail
QualificationsQUALIFICATIONS
  • Post Secondary education, preferably with professional qualifications in Secretarial skills
EXPERIENCE
  • Minimum two year\'s experience in the similar position
Additional InformationRaffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates

Accor

Beware of fraud agents! do not pay money to get a job

MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Job Detail

  • Job Id
    JD1666331
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Not mentioned