PURPOSE OF THE POSITIONThe Butler executes a range of F&B services and provides an exceptional experience to the family and guests. The butler keeps order in the dining areas and butler pantry, adhering to strict food and safety policies and procedures.The Butler knows when to be present and when to blend into the background. The Butler is always acutely aware of their environment, discretely scanning the room to see where additional service can be applied.QUALIFICATIONS / CERTIFICATION / LICENSES If mandatory - we will note this
Certification from a recognised Butler School
Diploma or higher education in Hotel Management, Hospitality Management, Business Management or Psychology
Level 2 - Allergy Awareness
Level 2 - HACCP
Safe Chemical Handling
EXPERIENCE
2 + years experience working as a butler in a 5* establishment.
Experienced in working with VVIP clients with a passion for providing personalised luxury service
Assist with wardrobe management
KEY SKILLS / KNOWLEDGE
Knowledge in all Arts of Service, and a genuine passion for delivering service excellence
Charming and observant. Knows when to be present, when to laugh and engage in conversation with clients, and when to be quiet and blend into the environment.
Advanced food /culinary knowledge - able to understand and explain menus and dishes and prepare the dining area accordingly.
Knowledge in beverages - coffees, teas, juices, mocktails
Working knowledge for operating a butlers pantry.
Caring for valuable service items
Great attention to detail and creativity
Exceptional teamwork, communication and collaboration skills
In depth knowledge of sanitation principles, cleanliness and hygiene
Adheres to and ensures team adheres to food safety policies, procedures and practices.
Maintain confidentiality and offer complete discretion.
Impeccably well-groomed and high levels of personal hygiene
Knowledge of arranging wardrobes
Maintains order in the Principalu0027s private areas
Communicates Principals requests to the household team