Job Description

Job Type:

Full-time

Monday - Friday: office based (Must be

flexible to work in shifts

, including

evenings or weekends

, to ensure full support coverage.)

Location:

Business Bay, Dubai

We are a fast-growing and dynamic international company operating across six countries. As our team expands, we are looking for a

proactive and detail-oriented Business Support Specialist

to provide day-to-day support across several key areas of our operation, including

CRM, account management, and internal administration

.

In this role, you will act as a

bridge between clients and internal teams

, ensuring that issues are resolved efficiently, client needs are supported, and our platforms operate smoothly. While the initial focus will be on CRM support, you'll also have the opportunity to work on

cross-functional tasks

, helping with everything from compliance documentation to operator support and process improvements.

This is a

hands-on, multi-functional support role

with

great growth potential

--ideal for someone who's curious, organized, tech-savvy, and fluent in both

Turkish and English

.

Main Responsibilities

CRM & Platform Support

Serve as the

first line of support

for client queries and issues--especially those related to

CRM functionalities

. Troubleshoot platform issues and guide clients through key workflows. Escalate unresolved or complex issues to

technical, product, or compliance teams

and follow through to ensure timely resolution. Keep accurate records using

internal ticketing tools

(e.g., Jira, Zendesk), logging incidents, feedback, and resolutions.

Client Assistance & Operator Support

Communicate with clients in a clear, professional, and

timely manner

, especially regarding CRM configurations, compliance-related queries, and account status updates. Provide walkthroughs and explanations of

platform tools and CRM modules

to new and existing users. Help onboard new operators by supporting

platform setup, documentation delivery

, and

account coordination

.

Compliance & Documentation Coordination

Support

compliance processes

by tracking document submissions and maintaining up-to-date records for audits or internal reviews. Assist internal teams with administrative follow-ups, checklists, and reporting.

Collaboration & Process Improvement

Work closely with

product, account management, and compliance teams

to relay recurring issues, improve workflows, and enhance client experience. Contribute to internal documentation, help center articles, and client training materials. Proactively suggest improvements to

support processes, communication flows, and platform usability

.
The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time; The scope of the job may also be subject to change as necessitated by business demand.

Qualifications and Experience

Experience

2+ years of experience

in a

business support, customer service, operations, or helpdesk role

. Familiarity with

CRM tools, SaaS platforms, or support ticketing systems

(e.g., Zendesk, Jira). Experience in iGaming, SaaS, or fast-paced tech environments is a plus.

Technical & Soft Skills

Strong problem-solving mindset and ability to troubleshoot platform-related issues. Confident communicator--able to

explain technical concepts to non-technical users

. Highly organized, responsive, and capable of juggling multiple support tasks at once. Excellent documentation habits and attention to detail.

Language Requirements

Fluency in Turkish and English is required.

Additional languages are a plus but not essential.

Why Join Us?

Get cross-functional exposure:

Learn the ins and outs of

CRM, compliance, and client management

.

Be part of a global team:

Collaborate with colleagues across multiple countries and departments.

Grow your career:

Gain hands-on experience with platforms, clients, and tools that can lead into

CRM, account management, or operations roles

.

Make a real impact:

Your work will directly support operator satisfaction, platform stability, and operational efficiency.

Enjoy strong benefits:

Competitive salary, visa sponsorship, medical insurance, performance bonuses, and more.

About Nexus Solutions:

Kayan Technology LLC is part of Nexus Solutions (www.nexus-solutions.io), a group operating across six countries. We specialize in operational, consulting, and software services, with a core focus on regulatory compliance and supporting client needs in a dynamic global environment.

What We Offer

Premium Medical Insurance

: Your health and well-being are our priority.

Performance-Based Bonuses

: Annual rewards based on your contribution and impact.

Annual Flight Allowance

: Financial support for your travel needs.

Corporate Benefits

: Including gifts for special occasions and team-building activities.

Visa Sponsorship

: Full visa support to ensure seamless work continuity.
At Nexus Solutions, we value our people and foster a culture of growth, collaboration, and innovation. By joining our team, you'll be part of a company that appreciates your skills and empowers you to make a meaningful impact.

Application Process:

Submit your application through the

Indeed portal

.

Application Questions are mandatory for your application to be considered.

Expected Start Date:

As soon as possible

Job Type: Full-time

Application Question(s):

What are your salary expectations for this position? When would you be available to start if offered the position? Have you worked in a support or service desk role before? If yes, what were your main responsibilities? How do you handle technical support queries from non-technical users? Have you ever worked with a ticketing system like Jira or Zendesk? How do you prioritize support tasks when multiple issues come in at once? What CRM tools or platforms have you used in the past? Are you able to commute in Business Bay?
Language:

Turkish and English (Required)
Location:

* Dubai (Required)