Job Req Number: 72514
Time Type: Full Time

DSV is constantly evolving and expanding with the global market. Working for the world\'s 3rd largest global supplier of transport and logistics can open many opportunities for you to develop your career on an international scale.

DSV is truly a global player offering services worldwide and operating in more than 90 countries and over 75,000 employees, we thrive within an international network of partners and agents. Every day, we aim to open many opportunities for you to develop your career on an international scale, promoting Customers First, Best performance & True Collaboration - we are One DSV!

We are offering you the opportunity to become DSV UAE\'s new Business Support Specialist. The primary job of this role is to procure and negotiate the rates for DSV business in line with the market and in a manner that positions DSV to have a higher win ratio on all pricing bids. The Business Support Specialist is analytical, characterized by a high attention to detail, accuracy, ability to meet deadlines and work with large and complex pricing files. This person can understand the big picture, identify trends and highlight same to management in order to allow DSV to be better positioned to win. In addition, maintains & further develops market intelligence in close collaboration with other stakeholders such as Operations, Sales & Management.

It is expected that a Business Support Specialist is able to work with direction given, raise concerns and adhere to all deadlines provided. It is also expected that this person has strong communication and organizational skills.

Detailed Responsibilities:

• Customer inquiry validation
• Manage and respond to spot quotation requests in line with customer\'s need for FCL, LCL, Air, OOG (to be coordinated with Projects team)
• Manage the timelines and submission dates effectively
• Coordinate for competitive buy rates with other DSV counterpart and procurement team and other key stakeholders
• Be accountable for content, quality and review of customer requirements, documents
• Play a key role in the development of Pricing/Commercial Support services to drive efficiencies and innovation
• Manage feedback from customers analyzing the responses to understand the impact on current key trade lanes
• Develop a board understanding of market rates and dynamics
• Monitor and update commercial price lists
• Identifies opportunities to optimize sales and profitability through pricing strategies
• Collaborate with main stakeholders in line with pricing desk processes and requirements
• Establish strong relationships with various internal and external stakeholders
• Establish pricing levels in accordance with company guidelines
• Be able to acknowledge and understand company capabilities and identify improvement areas where needed
• Creating reports/analysis as required by client.
• Routing of shipment to operations team.
• Other tasks assigned by management

Qualifications & Characteristics:

• Min 3 years of experience working in Pricing, Customer service and Commercial in the Freight Forwarding industry.
• Strong data analysis, problem solving and strategy development skills
• Proven ability to create and coordinate pricing inquiries
• Advanced knowledge of Excel and PowerPoint is a must
• Excellent negotiation skills
• Detail oriented and accurate
• Shipping / Freight Forwarding experience is a value add
• Result Driven and Business minded
• Good communication and organization skills
• Ability to define requirements, analyse facts, and determine relevant solutions/actions to be taken

DSV - Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You\'ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature\'s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we\'ll support you and your need to achieve your potential and forward your career.

Visit and follow us on , and .

open/close

Why DSV

DSV