At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always xe2x80x98Fly Better.xe2x80x99 As one of the most recognised and admired brands globally, wexe2x80x99re driven by innovation and excellence. Join us as a Business Support Group Specialist and experience a fast-paced, multicultural environment where your ideas and expertise will help shape the future of aviation. Here, youxe2x80x99ll grow alongside professionals from diverse backgrounds, contributing to our shared success and making your mark on a global stage.As a Business Support Group Specialist, you will provide support to various systems implemented by the business, by assisting the vast end-user community in using and utilising the systems efficiently and effectively, and by adding improved functionality on a continuous basis. You will also ensure, through participation in the systems development life cycle, that the proposed system/solution delivers the expected business results.In this role, you will

• Collate, analyse business requirements/system enhancements in order to ensure the end result is as per the business requirement. Monitor new developments in the functional areas; assess relevance for the business and advice business areas on the changes. Communicate these to the IT team. Escalate enhancements required to the relevant Business Project Managers for redressal at various forums.
• Suggest, formulate and document solutions to meet the individual department's needs and ensure that proposed changes are in the overall interests of the business and future strategy of the system. Consider the impact on the numerous linked systems and ensure that these are allowed for. Escalate, through applicable business environment, functional issues and conflicts and make recommendations of potential solutions. Maintain a repository of documented business processes.
• Lead the testing and sign-off of enhancements, patches and new releases. Ensure end-user communities are informed in advance of changes and new functionality introduced to allow for end-user education and familiarisation prior to its release.
• Provide expert advice and guidance to users by answering functional queries, identifying areas of improvement through system monitoring of users and suggest best practices that offer potential cost or productivity savings.
• Be on call 24 hours for support to ensure uninterrupted availability of the system and high quality of services to the business community.
• Ensure that the BSG retains its role as the centre of excellence by supporting ongoing training within the department
• Co-ordinate the implementation of system upgrades as delivered and related functions and ensure that the specific developments and fault fixes of the user department concerned are working in conjunction with the upgrade.
• Track problem reports raised by end-users and give guidance for the resolutions. Interact with MERCARE Support for filing, follow-up and resolution of system bugs and Change Requests. Provide explanations whenever needed. Ensure that end-users are kept informed of the progress on the problem reports raised by them.

To be considered for the role, you must meet the below requirements

• Bachelor's degree and 8+ yearsxe2x80x99 experience in Information Technology
• In-depth and detailed knowledge of user/functional environment, RAPID/ Oracle ERP system and/or another leading ERP package/ Systems related to different business areas
• Ability to deal and interact with all levels of staff, from EVP down, either from the technical and/or user community, and with Oracle Support and Development/MERCATOR, in a friendly and persuasive manner
• Ability to understand different user group's needs and translate those to into workable solutions suitable to all user groups
• A good knowledge of IT environment including feeder systems.

At Emirates Group, wexe2x80x99re committed to providing our employees with opportunities to grow and develop in their careers. So if youxe2x80x99re looking for a challenging and rewarding opportunity, apply today and join our team!Recruitment Process and TimelineEmirates Group, is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on whatxe2x80x99s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website www.emirates.com/careers

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