Company DescriptionCNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners. Manages business senior stakeholder relationship, short term and medium term demand needs and expectationsIdentification, analysis, management, monitoring and improvement of stakeholder relationshipsManages Service Levels Agreements with businessManages & follows Incidents related to Digital Services in coordination with support teamsManages & Coordinates Requirements and follow-up meetings with BusinessMonitors and manages Service Readiness and Change Management in conjunction with BusinessUnderstands Business context and how their requirements and expectations can be metCoordinates with Sector Executive Director and Sector Heads the execution of commitmentsActs as focal point (SPOC) between IT Sector and BusinessManages IT Service KPIs with stakeholdersKey objectives are to improve relationship between Business and Digital Technology as enabler, in order to achieve GPSSA over arching goalsManage and assure Quality of Service delivery from IT Sector as expectedEnsuring conflicting stakeholder requirements are mediated appropriatelyHandle stakeholders complaints and escalations well through a sympathetic processTechnical SkillsExperience in Digital Transformation, understands the standard technology components and capabilities (Portals, integration, Core engine)Knowledge in how Digital services are design, develop and deployed (in a standard fashion with modern technologies)Other SkillsArabic Speaker (Must)CommunicationCollaborationLeadershipUnderstand and solve business problemsEmpathyQualificationsBachelors in Computer Science

CNS