Job Description

Company Description

CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.


We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.


We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.


CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.



Manages business senior stakeholder relationship, short term and medium term demand needs and expectations


Identification, analysis, management, monitoring and improvement of stakeholder relationships


Manages Service Levels Agreements with business


Manages & follows Incidents related to Digital Services in coordination with support teams


Manages & Coordinates Requirements and follow-up meetings with Business


Monitors and manages Service Readiness and Change Management in conjunction with Business


Understands Business context and how their requirements and expectations can be met


Coordinates with Sector Executive Director and Sector Heads the execution of commitments


Acts as focal point (SPOC) between IT Sector and Business


Manages IT Service KPI's with stakeholders


Key objectives are to improve relationship between Business and Digital Technology as enabler, in order to achieve GPSSA over arching goals


Manage and assure Quality of Service delivery from IT Sector as expected


Ensuring conflicting stakeholder requirements are mediated appropriately


Handle stakeholder's complaints and escalations well through a sympathetic process

Technical Skills





Experience in Digital Transformation, understands the standard technology components and capabilities (Portals, integration, Core engine)


Knowledge in how Digital services are design, develop and deployed (in a standard fashion with modern technologies)

Other Skills



Arabic Speaker (Must)


Communication


Collaboration


Leadership


Understand and solve business problems


Empathy

Qualifications

Bachelors in Computer Science