Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAEs most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees!We are currently recruiting for a Business Development Manager - Transguard Living to join our Kitchen Maintenance & Transguard Living team in our HQ, located in DAFZA, Dubai Airport Freezone.Scope: Business Development Manager is responsible for leading business development, Transguard Living BU growth, and innovation initiatives. This role involves developing and implementing strategies to identify new opportunities, engage clients, and drive revenue growth, negotiate contract terms and communicate effectively with stakeholders.Financial
Lead and manage the business development and commercial process, including strategy formulation and execution
Analyse the macroeconomic environment and assess its impact on targeted sectors and customer segments
Conduct in-depth research to understand project drivers, customer needs, and emerging opportunities in the home services and facilities management sector
Use financial techniques to improve sales revenue
Monitor sales progress to ensure that corporate goals are being met
Track all business-related invoices for finance record
Customer
Proactively engage with clients to identify potential business opportunities and implement actions to position the company with a competitive edge
Responsible to negotiate contracts and terms that benefit their organization while also satisfying the needs of the client or partner
Prepare and deliver compelling presentations for potential clients (B2C) during meetings, trade shows, and industry events
Meet or exceed targets for client outreach activities, including calls, meetings, and appointments, while achieving annual sales goals
Build and maintain strong business relationships with existing and potential clients, ensuring a high level of customer satisfaction
Process
Ensure the maintenance and regular updating of service offering packages and customer account plans.
Maintain a detailed database of prospective clients using CRM tools (e.g., Excel, Salesforce).
Maintain strict adherence to contractual, legal, and legislative obligations at all times.
Provide accurate contract information to the operations team and Call Center to ensure efficient service delivery for new and renewed contracts.
Ensure compliance with the companys branding policy in all submissions and business proposals, both internally and externally.
Train sales professionals and help improve their skills.
Provide trustworthy feedback and after-sales support
Innovation
Lead the innovation and digital transformation initiatives for the division, identifying and implementing new technologies and process improvements
Drive the adoption of digital tools and platforms to enhance client engagement, service delivery, and internal efficiency
SkillsSelection Criteria
5+ years of experience in Business Development, Commercial, and Operations, preferably within facilities management or related industries
Bachelor's degree or equivalent in Business, Marketing, Facilities Management, or a related discipline
Proven track record in leading teams and managing financials
Strong verbal and written communication skills, with the ability to interact effectively with clients at all organizational levels
Demonstrated success in driving innovation and implementing digital transformation projects
Energetic, goal-oriented, and confident in engaging with C-level executives
Strong analytical, strategic thinking, and time-management skills
Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); experience with CRM software like salesforce knowledge is an advantage