Job Description

Schedule: Full-time Shift: Mixed Shift

MAIN RESPONSIBILITIES

· Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner · Ensure that a high level of professional rapport is developed and maintained with all customers. Create relationships of value and substance. · Working with a consultative approach to create value by building solutions that position DHL as a partner. · Ensure that all stakeholders are engaged throughout the sales process. · Develop and implement a personal plan that incorporates initiatives for identifying and gaining new business to achieve the individual sales (volume and profitability) targets, working with the sales team to develop strategy to grow e-commerce business at a territory level. · Manage and develop a portfolio of prospects through building a strong opportunity pipeline to ensure that revenue targets are met · Establish customer agreements and ensure that pricing guidelines are always applied and profitability targets for customers are met. Ensure those customersaEUR(TM) prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a re-negotiation takes place · Meet and exceed New Business Targets through acquisition of competitor held accounts · Update Daily Sales Call Report and. Ensure that all calls are entered and that the pipeline is updated · Attend various business community events as a brand ambassador & grow the profile of DHL within the communities members. · Develop and implement an approach to secure competitors and prospects business in the shortest time possible. Establish Prospects pipeline to support this approach and target them accordingly · Exploit all new opportunities from potential customers (provided by the lead qualifier as well as self generated sales leads) ensuring a maximum penetration of DHL within the desired market. · Promote DHL brand image and values through own appearance and behaviour so that it reflects DHL high standards and develops customersaEUR(TM) relationship

EDUCATION / EXPERIENCE / QUALIFICATION REQUIREMENTS

· Excellent verbal communication skills and interpersonal style · Excellent personal presentation, grooming and hygiene · Excellent organisational skills, including ability to prioritize workload · Excellent industry knowledge of e-commerce industry. · Ability to effectively contribute as a team member as part of a busy team · Proven ability to work under pressure in a fast paced, time sensitive environment · Demonstrated ability to use initiative/judgment to solve job related issues · Good understanding of DHL Network · Strong problem solving capability · Desire to get the job done Passion to provide excellent Customer Service · Right first time philosophy · 5 years experience in hard core sales · Excellent Selling Skills in a complex sale environment · Business/commercial acumen · Negotiation Skills · English and Mandarin fluent . · Experience in an enterprise selling environment at board level · Experience in a segmented service industry · Experience in the Air Express industry or freight forward industry · Understanding of Supply Chain Management · Strong ability to impact and influence · Good networking skills · Excellent interpersonal understanding · Strong achievement drive and initiative · Excellent communication skills · Market industry knowledge · University level, Business Degree · Responsibility for revenue generation either through developing existing customers or new acquisitions. · A portfolio should be built from the target market that should grow consistently year on year.