Job Description

Job Title: Business Development Manager (Delivery Services Company)

Job Overview:

The Business Development Manager (BDM) for a delivery services company is responsible for driving the company's growth by identifying new business opportunities, forming strategic partnerships, and expanding the customer base. This role involves market research, sales strategy development, and relationship management, with a focus on increasing revenue and ensuring the delivery services company remains competitive in the market. The BDM will work closely with both internal teams and external clients to meet company goals and expand the company's reach.

Key Responsibilities:

1. Business Opportunity Identification :

o Identify and develop new business opportunities within the delivery and logistics industry.

o Research and analyze market trends, competitor strategies, and customer needs to discover untapped market segments or niche services.

o Monitor industry developments to spot opportunities for expansion or diversification of services (e.g., specialized deliveries, tech-enabled solutions).

2. Sales Strategy Development :

o Create and implement sales strategies to target and secure new clients and contracts.

o Develop business proposals, pitch presentations, and negotiate contracts with potential clients.

o Establish pricing models that are competitive while ensuring profitability for the company.

o Set and achieve sales targets, regularly tracking progress and adjusting strategies as needed.

3. Client Relationship Management :

o Build and maintain long-term relationships with key clients and partners, ensuring customer satisfaction and loyalty.

o Act as the main point of contact for new and existing business relationships, resolving issues and responding to inquiries in a timely manner.

o Collaborate with the customer service and operations teams to ensure seamless delivery of services and exceed client expectations.

4. Partnerships and Networking :

o Forge partnerships with complementary businesses (e.g., e-commerce platforms, retailers, warehousing companies) to expand service offerings.

o Attend industry conferences, trade shows, and networking events to build a professional network and stay up-to-date on industry trends.

o Collaborate with marketing and PR teams to promote the company's services and brand to potential partners and clients.

5. Market Analysis & Reporting :

o Analyze market conditions, customer demands, and competitor activities to inform business development strategies.

o Monitor customer feedback, trends, and satisfaction to refine the company's offerings and improve market positioning.

o Provide regular reports to senior management on the progress of business development initiatives, sales performance, and pipeline status.

6. Contract Negotiation and Closing :

o Lead the negotiation of contracts, ensuring favorable terms for the company while aligning with client needs.

o Close new business deals, ensuring all legal and contractual agreements are in place.

o Work closely with legal and operations teams to ensure the successful execution of signed agreements.

7. Cross-Departmental Collaboration :

o Collaborate with the operations team to ensure the practical feasibility of new business initiatives and smooth implementation of services.

o Work with marketing to develop campaigns or promotions aimed at acquiring new customers or engaging existing ones.

o Assist the finance team with pricing strategies, budgets, and forecasting to ensure new opportunities are financially viable.

8. Customer Retention & Upselling :

o Maintain ongoing communication with existing clients to identify opportunities for service upselling or cross-selling.

o Address customer concerns or potential service gaps to ensure long-term satisfaction and continued business.

o Proactively work to resolve any issues that could affect client relationships or retention.

9. Performance Tracking and KPIs :

o Set key performance indicators (KPIs) for business development efforts, including revenue growth, client acquisition, and retention rates.

o Track sales performance, adjust strategies as needed, and report on outcomes to senior leadership.

o Measure the effectiveness of marketing and promotional efforts to drive new business.

Required Skills & Qualifications:

• Education . An MBA or relevant certifications (e.g., in sales or marketing) is a plus.
• Experience : 3-5 years of experience in business development, sales, or account management, preferably in the logistics, delivery, transportation, or supply chain industries.
• Industry Knowledge : In-depth understanding of the delivery services and logistics sector, including customer needs, regulatory requirements, and technological trends.
• Sales Skills : Proven experience in B2B sales, with the ability to close deals, negotiate contracts, and meet sales targets.
• Communication Skills : Excellent verbal and written communication skills, with the ability to influence and persuade stakeholders at all levels.
• Strategic Thinking : Strong analytical skills and the ability to develop data-driven strategies to grow the business.
• Relationship Building : Ability to build and nurture long-term relationships with clients, partners, and internal teams.
• Project Management : Ability to manage multiple initiatives simultaneously and coordinate efforts across various departments.
• CRM Software Proficiency : Experience with customer relationship management (CRM) software (e.g., Salesforce, HubSpot) to track leads, sales, and client interactions.

Preferred Qualifications:

• Experience in the E-commerce or Retail Industry : An understanding of how delivery services integrate with e-commerce, retail, or other business models.
• International Business Development Experience : Familiarity with expanding services to international markets.
• Leadership Experience : Ability to lead and mentor junior team members as the business development team grows.

Working Conditions:

• Schedule : Full-time, typically during standard business hours. Occasional evening or weekend work may be required for networking events or client meetings.
• Location : Primarily office-based but with frequent travel to meet clients, partners, or attend industry events.
• Travel : The role may require travel for meetings, conferences, or business development activities.

Career Path:

• With strong performance, the Business Development Manager can progress to senior roles such as Director of Business Development , Sales Director , or Vice President of Business Development . There may also be opportunities to move into strategic or operational leadership roles.

Key Performance Indicators (KPIs):

• Revenue Growth : Achieving or exceeding sales and revenue targets.
• New Client Acquisition : Number of new clients signed and the revenue they generate.
• Client Retention Rate : Percentage of clients retained year-over-year.
• Lead Generation : Number of qualified leads generated through outreach and networking.
• Profitability of New Deals : Ensuring new deals contribute positively to the company's bottom line.

Additional Qualities:

• Self-Motivated : Ability to work independently and take initiative in generating new business.
• Adaptability : Comfort with working in a fast-paced, ever-evolving industry.
• Customer-Focused : A passion for providing solutions that meet customer needs and improve their business processes.

Job Type: Full-time

Experience:

• business development manager: 1 year (Preferred)
• Business Developments: 1 year (Preferred)