Job Description

Business Development & Key Account Manager, Aviation, MedAire
-----------------------------------------------------------------


Overall Purpose of The Job:


Based in Dubai and reporting to the Branch Manager, MedAire India, Middle East, and Africa (IMEA), the incumbent will be a highly resilient and results-oriented Manager, Business Development & Account Management. The incumbent will be directly responsible for managing the allocated sales portfolio, serving as the primary contact between the client and MedAire across all Aviation product/service categories.

The BDAM is responsible for managing and expanding relationships with large, strategically important clients in Commercial and Business Aviation. The role requires a high level of organization, structure, and administrative prowess, including staying on top of renewals and planning in advance. A willingness to proactively engage in meaningful discussions with all key accounts and keep a constant pulse on their needs and market trends is essential.



He/she will establish, maintain, and develop long-term business relationships with clients, influence the future direction of the categories, and ensure specific business objectives are achieved. The BDAM will work closely with the MedAire Europe, Asia Pacific, Middle East, and Africa (APMEA) and Phoenix teams (Headquarter) to develop sales strategy and tactical plans to serve retention purposes. Additionally, he/she will engage with the Intl.SOS sales organization to drive cross-border initiatives for existing key accounts.



Key Responsibilities:


Account Management

Relationship Management

Sales and Business Development

New Business Initiatives

Market Intelligence and Collaboration

Market Feedback

Industry Engagement



Required Skills and Knowledge:


Strong Account Management and Sales Experience: Proven track record in managing accounts and achieving sales targets.

Travel: Willingness to travel as required to maximize client interface and stay abreast of market trends.

Personal Qualities: Coachable, patient, and possesses good time management skills.

Aviation Acumen: Knowledge of the aviation industry is preferred.

Regional Experience: Experience working in the MEA (Middle East and Africa) region and understanding the nuances of doing business there.

Communication Skills: Strong communication skills, both written and oral.

Presentation and Demonstration Skills: Excellent presentation and demonstration skills, both in group settings and on the phone.

Negotiation Skills: Strong negotiation skills.

Customer and Staff Relationship Management: Ability to effectively manage customer and staff relationships, promptly respond to queries, ensure promises are kept, and manage expectations.

Attitude: Positive "can-do" attitude.

Confidence and Persistence: Confident and persistent in pursuing goal.



Who We Are Looking For:


We are seeking a dynamic and highly motivated individual who excels in both business development and account management. The ideal candidate will have a unique blend of sales acumen and relationship management skills, capable of driving new business initiatives while maintaining and growing existing client relationships.

Key Attributes and Skills:


Proven Sales and Account Management Experience

Industry Knowledge

Relationship Building

Communication Skills

Strategic Thinking and Market Intelligence

Organizational and Administrative Prowess

Personal Qualities

Willingness to Travel



Required Work Experience


5 to 10 years of sales experience or account/project management.



Required Qualifications


Master's Degree in Engineering/International/Business/Marketing/Business/Management.