YOUR TASKS

• Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner
• Ensure that a high level of professional rapport is developed and maintained with all customers
• Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
• Acquire new DHL customers from the sourcing of Suspects through to the closure & effective Implementation of the customers account
• Manage and develop a portfolio of prospects through building a strong opportunity pipeline to ensure that revenue targets are met
• Establish customer agreements and ensure that pricing guidelines are always applied and profitability targets for customers are met
• Ensure those customers prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a re-negotiation takes place
• Meet and exceed New Business Targets through acquisition of competitor held accounts
• Update Daily Sales Call Report and Ensure that all calls are entered and that the pipeline is updated
• Develop and implement an approach to secure competitors and prospects business in the shortest time possible
• Establish Prospects pipeline to support this approach and target them accordingly
• Act a a Territory Manager to cover any vacant territories to ensure the same service levels and sales pipeline progressions as a manned territory
• Manage the territory effectively by monitoring customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk
• Take appropriate corrective action internally and/or with the customer
• Develop as a DHL Territory Manager to allow for a seamless transition when the time is required for replacement
• Promote DHL brand image and values through own appearance and behavior so that it reflects DHL high standards and develops customers relationship

• Excellent communication skills in English; knowledge of Arabic is mandatory
• 2-3years sales related experience
• Good interpersonal understanding & presentation skills
• Excellent organizational skills, including ability to prioritize workload
• Demonstrated ability to use initiative/judgment to solve job related issues
• Excellent Selling Skills in a complex sale environment
• Good networking, negotiation skills and strong ability to impact and influence
• Experience in a segmented service industry, air express industry or freight forward industry highly preferred